Food Services Manager

Chartwell Retirement Residences; Victoria; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth

Inclusive culture

Job summary

Chartwell Retirement Residences invites a Food Service Manager to lead a dedicated kitchen team in delivering nutritious, residents-focused meals. You’ll oversee menu planning, food preparation, staff coaching, and budgeting while ensuring food safety and regulatory compliance across the retirement community in Victoria.

We value leadership, collaboration with residents and families, and community partnerships, with opportunities for growth and a supportive, inclusive work environment.

Qualifications

• Supervisory experience in food service, retirement or healthcare setting.
• Experience with budgeting and cost control.
• Knowledge of local health regulations and food safety standards.
• Strong leadership and communication skills.
• Ability to plan menus meeting dietary needs.
• Experience with front-of-house/service is a plus.

Responsibilities

• Lead daily and event menu planning to meet dietary needs.
• Supervise, train, and develop food services staff.
• Prepare and manage departmental budgets; optimize purchasing and scheduling.
• Ensure compliance with policies and provincial health regulations.
• Collaborate with suppliers and internal partners to maintain high standards.
• Serve as Manager on Duty during weekends.

Skills

Leadership

Staff development

Budgeting

Menu planning

Customer service

Food safety knowledge

Communication

Time management

Education

Post-secondary diploma in Food & Beverage Management or equivalent

CSNM (Canadian Society of Nutrition Management) degree preferred

Tools

Microsoft Word

Excel

Job description

Job Description

The Opportunity

Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and outstanding service. In this role, you’ll be responsible for overseeing food services operations, menu planning, team management, and compliance with food safety standards—all to ensure our residents enjoy every meal in a warm and welcoming environment.

What You’ll Do

• Lead the planning and execution of daily and special event menus that meet individual dietary needs
• Foster strong relationships with residents and families to enhance satisfaction and resolve concerns
• Supervise and develop food services staff, including hiring, training, and performance management
• Prepare and manage departmental budgets, optimize purchasing, and monitor food and labour costs
• Ensure compliance with Chartwell’s policies and relevant provincial and health regulations
• Collaborate with suppliers and corporate partners to maintain high standards of food service
• Serve as a key member of the management team, contributing to strategic decisions and operational success
• Rotate as the Manager on Duty for weekend coverage as needed

What You’ll Bring

• Minimum two years of supervisory experience in food service (retirement, LTC, healthcare, or hospitality)
• At least one year of front-of-house and customer service experience
• Post-secondary diploma in Food & Beverage Management or equivalent; chef qualifications and Food Service Supervisor certification preferred
• CSNM (Canadian Society of Nutrition Management) degree preffered
• Strong leadership, communication, and conflict resolution skills
• Highly organized with strong time management abilities
• Experience with budgeting, purchasing, and scheduling
• Computer literate, including Microsoft Word and Excel
• Knowledge of food safety regulations, special diets, and local suppliers is an asset
• Familiarity with the local community and supplier networks is beneficial
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Must be prepared to respond to emergency situationsSome local travel may be required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.