Resident Engagement Lead - Activities & Volunteer Coord

Sunrise Senior Living; Vancouver; On-site; CAD 39,000 - 47,000; Full time

Job summary

Sunrise Senior Living in Vancouver, BC, is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services. The role covers concierge operations, program development, and partnership-building with families and staff.

You will supervise volunteers, track engagement metrics, and support budgeting and scheduling while ensuring safety and Sunrise quality standards are met. A driver’s license may be required.

Qualifications

• 2+ years of leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events
• Oversee activities, entertainment, and wellness programming across neighborhoods, including memory care
• Supervise team members, volunteers, and concierge staff
• Recruit, onboard, train, and retain volunteers; build community partnerships
• Track participation, satisfaction, and engagement metrics to improve programming
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors
• Support budgeting, staffing, scheduling, and operational planning
• Partner with Sales and Resident Care on move-ins and ongoing engagement
• Ensure compliance with safety, regulatory, and Sunrise quality standards

Skills

Leadership

Event planning

Communication

Organizational skills

Job description

Sunrise Senior Living in Vancouver, BC, is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services. The role covers concierge operations, program development, and partnership-building with families and staff.

You will supervise volunteers, track engagement metrics, and support budgeting and scheduling while ensuring safety and Sunrise quality standards are met. A driver’s license may be required.