Resident Concierge & Community Experience Host

Greystar; Edmonton; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability & Life Insurance

Paid Time Off

Job summary

Greystar is seeking a Concierge to organize, coordinate, and implement resident services and programs, serving as an information source for residents in the local area. The role supports the leasing office, manages deliveries and schedules, and maintains accessibility to local resources.

The position requires excellent communication, strong organization, and the ability to handle multiple tasks while staying customer-focused. This role may include weekends and holidays and offers robust benefits.

Qualifications

• Ability to read, write and communicate effectively with prospects, residents, vendors and co-workers.
• Proficiency with word processing and spreadsheet programs for correspondence or reports.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.

Responsibilities

• Greet prospects and residents and assist in the office/leasing area.
• Answer phone calls and route to the appropriate team member; assist with service requests callbacks.
• Maintain guest suite schedule and coordinate move-ins/move-outs, ensure proper payment and cleanliness.
• Ensure clubhouse amenities are in tour condition before leasing office opens.
• Manage all package deliveries and notify residents within 24 hours.
• Maintain logs for equipment rentals, dry cleaning, and other services.
• Assist the community team with scheduling and organizing resident activities and programs.
• Keep information on local area resources and manage relationships with concierge vendors.

Skills

Communication

Organization

Research online

Customer service

Tools

Word processing

Spreadsheets

Job description

Greystar is seeking a Concierge to organize, coordinate, and implement resident services and programs, serving as an information source for residents in the local area. The role supports the leasing office, manages deliveries and schedules, and maintains accessibility to local resources.

The position requires excellent communication, strong organization, and the ability to handle multiple tasks while staying customer-focused. This role may include weekends and holidays and offers robust benefits.