Concierge

Greystar; Edmonton; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability & Life Insurance

Paid Time Off

Job summary

Greystar is seeking a Concierge to organize, coordinate, and implement resident services and programs, serving as an information source for residents in the local area. The role supports the leasing office, manages deliveries and schedules, and maintains accessibility to local resources.

The position requires excellent communication, strong organization, and the ability to handle multiple tasks while staying customer-focused. This role may include weekends and holidays and offers robust benefits.

Qualifications

• Ability to read, write and communicate effectively with prospects, residents, vendors and co-workers.
• Proficiency with word processing and spreadsheet programs for correspondence or reports.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.

Responsibilities

• Greet prospects and residents and assist in the office/leasing area.
• Answer phone calls and route to the appropriate team member; assist with service requests callbacks.
• Maintain guest suite schedule and coordinate move-ins/move-outs, ensure proper payment and cleanliness.
• Ensure clubhouse amenities are in tour condition before leasing office opens.
• Manage all package deliveries and notify residents within 24 hours.
• Maintain logs for equipment rentals, dry cleaning, and other services.
• Assist the community team with scheduling and organizing resident activities and programs.
• Keep information on local area resources and manage relationships with concierge vendors.

Skills

Communication

Organization

Research online

Customer service

Tools

Word processing

Spreadsheets

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

JOB DESCRIPTION KEY RESPONSIBILITIES

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

BASIC KNOWLEDGE & QUALIFICATIONS

Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and co-workers. Demonstrated proficiency in word processing and spreadsheet management programs in order to complete any required correspondence or reports. Proficiency and fluency in using the internet for researching resident requests with programs such as Craigslist, Google and other search engines, and navigating the internet and websites. Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.

REQUIRED LICENSE OR CERTIFICATIONS

• Current driver's license and automobile insurance.
• Incumbents must have all certifications as required by Province and Local jurisdictions.
• Incumbents must have valid driver's license to operate a golf cart on property.

TRAVEL / PHYSICAL DEMANDS

Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to Nine (9) kilograms independently and Twenty Three (23) kilograms with assistance. Routine, local travel may be required to attend training classes, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to work a flexible work schedule, which may include weekends and/or holidays.

EMPLOYEE PARKING DETAILS

While there is an area on-site for employees to park their vehicles, parking expenses are not covered for this role.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits effective your first day of employment.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 5 family responsibility days and 5 company sick days.
• Additional vacation accrued with tenure.
• Group RRSP with Company Match up to 5% of pay after 3 months of service.
• Open to full-time and part-time team members, with spousal RRSP and lump sum contribution options.
• Employee Assistance Program, plus free 24/7 virtual care with a Canadian family doctor.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• Pet Insurance discounts through Petsecure and wellbeing programs through the RBC app.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Thank you for your interest in working at Greystar!!

Core Values

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.