Front Desk Clerk

University of Victoria; Victoria; Hybrid; CAD 39,000 - 44,000; Part time

Benefits offered by this job

Casual employment

On-site work at UVic

Job summary

University of Victoria in Victoria, BC seeks a Front Desk Clerk to support Residence Services within Student Affairs. You will deliver front-line customer service to students and guests, process payments, and coordinate referrals, while maintaining inventory and supporting office operations.

The role requires flexibility to cover days, afternoons, evenings, weekends and stat holidays. This casual position offers an hourly rate of pay and the opportunity to contribute to a busy campus community.

Qualifications

• Proven ability to provide excellent customer service in a fast paced environment on a daily basis.
• Strong interpersonal skills and client-focused approach.
• Demonstrates good judgment, diplomacy, tact and discretion.
• Proven ability to pay attention to detail and accurately complete tasks, even during peak periods.
• Good written and oral communication skills.
• Good organizational and clerical skills.
• Ability to work with or without supervision.

Responsibilities

• Provide front-line service to students and guests, assisting with day-to-day inquiries and referrals.
• Take payments and handle financial transactions accurately.
• Provide administrative support and maintain key inventory for residence buildings.

Skills

Customer Service

Interpersonal Skills

Judgment & Diplomacy

Attention to Detail

Communication Skills

Organizational Skills

Independent Work

Education

High School Graduation

Tools

MS Word

Excel

Database Software

Job description

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Organizational Unit

University of Victoria -> Student Affairs -> Residence Services

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

8 October 2026

Please note that positions will close at 4 p.m. on the closing date.

Salary Grade

Additional Posting Information

N/A

Employee Group

Casual

# of Hires Needed

2

Position Number

993607

Category

Administrative and Support Services, Customer Service, Customer Service and Call Center, Hospitality

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

This is a casual staff position.Hourly rate of pay is $28.86.

*Please note that this position works days, afternoons, evenings, weekends and stats.

Job Summary

In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings.The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.

Job Requirements

Skills:

• Proven ability to provide excellent customer service in a fast paced environment on a daily basis
• Strong interpersonal skills
• Demonstrates good judgment, diplomacy, tact and discretion
• Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
• Good written and oral communication skills
• Good organizational and clerical skills
• Ability to work with or without supervision

Specialized Knowledge/Education:

• Demonstrated ability with MS word, excel and database software
• Demonstrated math skills
• High school graduation

Experience:

• One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment

Territory Acknowledgement:

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups .

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: [e-mail] Any personal information provided will be maintained in confidence.