Residence Front Desk & Guest Services Specialist

Campus Living Centres; Welland; On-site; CAD 32,000 - 42,000; Full time

Job summary

Campus Living Centres in Welland is hiring a Residence Services Representative to work at the residence front desk, serving students and guests with a high level of service and safety awareness.

You will handle inquiries, process payments and reservations, and coordinate with housekeeping and residence staff. The role requires strong communication, reliability, and the ability to work across three shifts.

Qualifications

• High school diploma required; some college preferred.
• Strong verbal and customer service skills.
• Ability to work independently and manage multiple tasks.
• Shift rotations include day, evening, and night shifts.

Responsibilities

• Respond to student and guest inquiries via phone, email, and in person.
• Process payments, invoices and financial transactions at the front desk.
• Maintain front desk appearance and ensure lobby/office organization.
• Coordinate with housekeeping and residence life to update room status and access.

Skills

Verbal communication

Customer service

Positive attitude

Independent worker

Multitasking

Education

High School Diploma

Job description

Campus Living Centres in Welland is hiring a Residence Services Representative to work at the residence front desk, serving students and guests with a high level of service and safety awareness.

You will handle inquiries, process payments and reservations, and coordinate with housekeeping and residence staff. The role requires strong communication, reliability, and the ability to work across three shifts.