Residence Services Representative

Campus Living Centres; Fort McMurray; On-site; CAD 36,000 - 48,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to work at the front desk of the residence in Fort McMurray, AB. The role involves assisting students and guests with inquiries, processing reservations, check-ins/outs, and handling financial transactions with a strong emphasis on privacy and safety.

The position requires excellent verbal communication, a customer-service mindset, and the ability to multitask in a busy residence environment, while adhering to health and safety

Qualifications

• Excellent verbal communication skills.
• Excellent customer service skills.
• Positive attitude.
• Ability to work independently.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Respond to student and guest inquiries, service requests, and perform daily operational duties.
• Utilize Campus Living Centres software for clerical tasks.
• Process payments and review accounts for financial administration.
• Maintain video surveillance and ensure cameras are recording.
• Protect student and guest privacy.
• Follow OHSA related health and safety procedures and training.
• Identify and contact appropriate staff for issues; liaise with residence staff and contractors.
• Update room status with housekeeping.
• Manage reservations, check-ins/check-outs, and account settlements at front desk.
• Keep front desk, lobby, and office area tidy and presentable.
• Understand building departments (maintenance, housekeeping, residence life, sales).
• Oversee front desk operations, including key card creation, payments, reports, and organization.
• Ensure proper use of building keys.
• Perform any other duties as assigned.

Skills

Customer service

Verbal communication

Multi-tasking

Professionalism

Education

High School Diploma

Some college or university

Tools

Campus software

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Any other duties as assigned

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education:

High School Diploma, some College or University preferred

Skills/Abilities:

• Must possess excellent verbal communication skills
• Must possess excellent customer service skills
• Must possess positive attitude
• Work independently without constant supervision
• Must be able to handle multiple projects at once

Experience Required:

Minimum of 1 year industry experience or equivalent customer serviceexperience.