Resident Services Front Desk & Concierge

Chartwell Retirement Residences; Welland; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Job summary

Chartwell Retirement Residences in Welland, Ontario, is looking for a friendly Receptionist/Concierge to welcome residents, families and guests, answer calls, and support day-to-day office operations.

You will handle clerical tasks, assist with billing and deposits, maintain records, and help keep the residence safe, comfortable and welcoming for our aging residents and their visitors. Strong communication and empathy are essential.

Qualifications

• Secondary school diploma (Grade 12) or equivalent.
• Experience in receptionist, clerical, or bookkeeping role.
• Proficiency in Word and Excel; office systems knowledge.
• Excellent communication and customer service skills.
• Ability to multitask and stay calm under pressure.
• Comfort interacting with seniors, families, and visitors with warmth.

Responsibilities

• Greet residents, families and visitors with warmth.
• Answer phones, route messages and manage mail.
• Maintain accurate records and office documentation.
• Assist with billing and daily deposits.
• Support safety and organization within the residence.
• Follow health, safety and confidentiality policies.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Job description

Chartwell Retirement Residences in Welland, Ontario, is looking for a friendly Receptionist/Concierge to welcome residents, families and guests, answer calls, and support day-to-day office operations.

You will handle clerical tasks, assist with billing and deposits, maintain records, and help keep the residence safe, comfortable and welcoming for our aging residents and their visitors. Strong communication and empathy are essential.