Reservations Coordinator (Full Time)

Granite Club Ltd.; Ontario; On-site; CAD 35,000 - 50,000; Full time

Job summary

The Granite Club, a premier private social club in Toronto, seeks a full-time Reservation Coordinator. This role is pivotal in creating exceptional dining experiences through excellent communication and attention to detail while representing the club's high standards. Applicants should be passionate about providing outstanding service in a dynamic environment.

Benefits

Discounted Goodlife Fitness memberships

Extensive medical and dental benefits for employees and their families

Diverse employee events

Qualifications

• Fluent in English (Written and Verbal).
• Excellent communication and social skills.
• Smart Serve Certification required.

Responsibilities

• Oversees reservations for dining areas, ensuring tables are set correctly.
• Greet Members warmly and check them in upon arrival.
• Utilize reservation software to maintain a seamless operation.

Skills

Communication

Interpersonal Skills

Organization

Attention to Detail

Education

Minimum Grade 12 education

Tools

Excel

Microsoft applications

Job description

Job Description

Posted Thursday, June 5, 2025 at 4:00 AM

The Granite Club is looking for a full-time Reservation Coordinator who will be responsible for creating a unique cultivated experience for each of our restaurants by ensuring Member inquiries and reservations are looked after through good interpersonal skills, strong communication, exceptional phone manners and excellent attention to detail. Reservation Coordinators are required to act as ambassadors and representatives of the Club. The position also entails the maintenance and enhancement of the Granite Gold level of service necessary to properly represent the Granite Club.

Benefits of working for the Club

• Healthy and delicious daily food offerings in our Staff Cafeteria
• Exciting and diverse Employee events.
• Staff and their friends and family.
• Discounted Goodlife Fitness memberships
• Extensive medical and dental benefits for Employees and their families.

Primary Responsibilities

• Overseeing reservations for all dining areas and ensuring reserved tables are set for the correct number of people prior to lunch and dinner service.
• Maintain a waitlist on Opentable when immediate seating is limited and seat guests within 5 minutes of the given wait time.
• Understand table numbering procedures and rotate tables properly through server sections.
• Ensure all walk-in members will be checked in via their member profile in the reservations software
• Identification of all reservations marked as QQQ by the Club, and proactively confirming all details of their booking while ascertaining any additional needs or requests.
• Warm and welcoming greeting to all Members within 30 seconds of arrival utilizing Member name when known.
• Checking Members in, taking them to their assigned table and providing them with menus.
• Checking how the Member’s dining experience was upon departure, before bidding the Member and their family or guests a fond farewell.
• Communicating Member names to dining room managers and servers.
• Providing servers with any additional information regarding member preferences, special requests, celebrations or dietary information.
• Utilizing NorthStar and OpenTable to create daily floor plans for service.
• Completing daily confirmation calls for booked reservations by standard deadline.
• Answer any emails or phone calls that pertain to the operation in a friendly and professional manner.
• Entering Members preferences, special occasions, recovery information, into Members profiles.
• Setting dining rooms prior to meal periods as per Member needs and requests. (highchairs etc.).
• Organizing daily function sheets and communicating with servers and managers all special requests.
• Printing, maintenance, sanitation and general care for all menus, including additional materials such as colouring crayons. Will take ownership over inventory levels of such items and request additional inventory as necessary to ensure adequate menu quantities for service.
• Checking service stations for menus throughout the shift, including at the end of meal periods and at the end of any work shift, and returning all items to their appropriate storage locations at the reservation desk.
• Send out the nightly end of shift Covers Report.
• Assisting with reservations for social events within the Club. (E.g. Cocktails and Canapes, NYE)
• Other duties as assigned or required.

Required Qualifications

• Minimum Grade 12 education and 1-year related work experience.
• Fluent in English (Written and Verbal)
• Excellent communication skills both verbal and written in a clear and articulate manner.
• Excellent command of telephone and email etiquette.
• Excellent communication and social Skills.
• Well groomed and courteous.
• High attention to detail.
• Strong organization skills and able to prioritize and take direction.
• Ability to remain calm under pressure while working in a demanding, fast-paced environment.
• Smart Serve Certification.
• Knowledge of Excel and Microsoft applications is an asset.
• Understanding all policies, procedures, standards, guidelines and specifications.

Work Schedule

• Required to have open availability including weekends, weekdays, holidays, AM and PM.

About the Granite Club

The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity!