Reservations Agent

Rippling; Saskatoon; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Group benefits

RRSP contribution matching

Annual wellness allowance

Travel benefits: MyIDTravel

Vacation 15 days

Medical leave 10 days

Personal leave 3 days

Job summary

Rise Air in Saskatoon is seeking a customer-focused role to handle passenger bookings, cancellations, and issue resolution. You will be the first point of contact for travelers, ensuring empathetic and professional service in a fast-paced team environment.

The role emphasizes effective communication, multitasking, and collaboration with other departments, with a starting pay of $20.00 per hour and a comprehensive benefits package.

Qualifications

• High school diploma required.
• Experience in reservation, sales, call centre, or similar role.
• Dene/Cree language skills are an asset.

Responsibilities

• Answer phone calls and complete passenger bookings promptly.
• Rearrange, cancel, add and cap flights; notify company personnel and passengers.
• Verify medical warrants in Skyline per Health Canada requirements.
• Provide effective problem solving for passenger and flight issues.
• Communicate with colleagues and liaise with other departments.

Skills

Reservation experience

Call center experience

Dene/Cree language

Communication

Conflict resolution

Teamwork

Multitasking

Education

High school diploma

Job description

Employment Type: Hourly Full-time

Are you a skilled communicator and problem-solver? Put your skills to work in a role where every detail matters and your impact is felt:

• Real Impact : Be the first point of contact for customers, helping and assisting them with their journeys and resolve travel issues with empathy and professionalism.
• Fast-Paced Variety : You will handle everything from bookings and cancellations to troubleshooting and customer support in a dynamic, team-oriented environment.
• Feel-Good Work : Be part of a company that is 100% Indigenous-owned, values diversity, and gives back to community.

What you'll do

• Answer phone calls and complete passenger bookings in a timely and effective manner.
• Rearrange, cancel, add and cap flights as well as move passengers within computer system and notify the appropriate company personnel and passengers.
• Perform data verification of medical warrants in the Skyline program and in accordance with Health Canada requirements.
• Provide effective and efficient problem solving of issues arising with passengers and/or their flights.
• Communicate effectively with colleagues and liaise with other company departments.

What you'll bring

• High school diploma.
• Experience in reservation, sales (or marketing department); call centre; or another relevant role.
• Fluency in or working knowledge of the Dene/Cree languages is considered an asset.
• Exceptional communication and conflict-resolution skills.
• Value teamwork and contribute positively to a collaborative, customer-focused culture.
• Ability to multitask and prioritize effectively in a fast-paced environment.

What you'll get

The rate of pay for this role starts at $20.00 per hour.

Eligible full-time employees enjoy a robust total rewards package that includes:

• Group benefits (cost shared 50/50): Life Insurance, Extended Health, Dental, Vision, and more.
• RRSP contribution matching.
• Annual wellness allowance.
• Travel benefits: MyIDTravel for access to standby/non-revenue flights with large domestic and international partners
• Paid leave entitlement:
• Vacation starting at 15 days (6%) per year
• Up to 10 days of paid medical leave per year
• Up to 3 days of paid personal leave per year

September 23, 2026 .

Inclusion, Diversity, Equity and Accessibility

Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request.

All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority.

Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth.

Land Acknowledgement

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.