Reservation and Front Desk Agent

RestoJobs; Sainte-Adèle; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

On-site meals

Group insurance

Retirement plan

Discounted rates at Tidan and Marriott

Wellness days

Seasonal activities

Job summary

Mont Gabriel, Sainte-Adèle, QC, seeks a Reservations and Front Desk Agent to handle phone and online bookings, welcome guests, and process payments accurately in the property’s system.

The role reports to the Front Desk Manager and requires bilingual English/French, strong computer skills, and a customer-focused mindset. Full-time, onsite with hotel perks and growth opportunities within Tidan and Marriott network.

Qualifications

• Diploma in hotel front desk operations or 1+ year of front desk experience.
• Strong computer skills and proficiency with reservation systems.
• Excellent command of French and English, both written and spoken.
• Professional appearance and strong customer service orientation.
• Ability to multitask while maintaining accuracy and courtesy.

Responsibilities

• Plan reservations in advance via email and/or telephone.
• Manage room availability in real time using reservation software and adjust rates.
• Handle individual and group reservation activities.
• Process guest check-ins and check-outs following procedures.
• Inform guests about services, activities, and local attractions.
• Take direct reservations and verify bookings from multiple platforms.
• Coordinate with housekeeping and manage front desk cash float.

Skills

Customer service

Communication

Multitasking

Discretion

Computer skills

Education

Diploma in hotel front desk operations

Tools

Reservation software

Job description

Work Location: 1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5
Status: Full-time
Salary: $20.05/hour

Join a place where history meets nature

Perched at the top of Mont Gabriel in Sainte-Adèle, our hotel is a unique destination where employees create unforgettable experiences for our guests while working in a warm and inspiring environment.

Mont Gabriel is part of the Tidan Hospitality Group, headquartered in Montreal, and operates under the Tribute Portfolio (Marriott) brand.

Reporting to the Front Desk Manager, the Reservations and Front Desk Agent is responsible for handling reservations by phone and online, welcoming guests, informing them about the services offered within the property, ensuring the accuracy of accounting transactions in the computer system, and processing required payments. The agent also informs guests about the various attractions in the region. The employee may also be asked to train colleagues and participate in training sessions.

Your Responsibilities

• Plan reservations in advance via email and/or telephone
• Manage room availability in real time using reservation software and adjust rates accordingly
• Handle individual and group reservation activities
• Process guest check-ins and check-outs while following the hotel’s administrative procedures
• Inform guests about the services offered at our property as well as cultural, gastronomic, and other activities available in the city or region
• Take direct reservations and verify reservations from different booking platforms
• Follow the hotel’s standards, policies, and procedures
• Coordinate room availability with the housekeeping department
• Manage a front desk cash float
• Perform any other related duties as required

What We Offer

• A unique work environment: ski-in/ski-out, golf, spa, and panoramic views
• A friendly and family-like atmosphere where every employee is part of the story
• Employee activities and perks: wellness days and seasonal activities
• Benefits: on-site meals, group insurance, retirement plan, and discounted rates at Tidan and Marriott hotels
• Opportunities for professional development and career growth within Tidan and the Marriott network

Your Profile

• Diploma in hotel front desk operations or at least one year of hotel front desk experience
• Strong computer skills
• Excellent command of French and English
• Strong communication skills and a talent for customer service
• Professional appearance
• Demonstrates patience, attention to detail, interpersonal skills, and discretion
• Ability to multitask while maintaining excellent customer service
• Flexible schedule – availability during the day, evening, and weekends

Languages

• Bilingualism (spoken and written French and English) is required for this position, as we serve an international clientele.

Who are we

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en /.

We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.