Research Tools & Technology Liaison

University of Toronto; Toronto; On-site; CAD 97,000 - 124,000; Full time

Job summary

University of Toronto is seeking a collaborative and results-driven Research Tools & Technology Liaison to support planning and delivery of researcher-centric services that enhance research impact. The role involves applying UX principles, developing resources like the CRIS Resource Hub, and coordinating with CRIS stakeholders across the tri-campus.

The successful candidate will lead groups, apply project management best practices, and communicate emerging needs for tools and resources to pilot

Qualifications

• Bachelor's degree or equivalent education and experience; Master's degree an asset.
• 6–7 years of experience in a research-intensive environment supporting faculty researchers with tools for scholarly research.
• Experience developing, implementing and evaluating programs with a user-centered approach.
• Experience delivering adult education or professional development in higher education or equivalent.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Experience leading project phases with solid project management methodology knowledge.
• Understanding of university and research policies and procedures.
• Strong ability to learn new systems quickly (Microsoft 365, SharePoint, WordPress).
• Excellent communication, writing and presentation skills.

Responsibilities

• Conducting detailed data analysis to inform management decisions.
• Researching and analyzing existing business processes, programs and services.
• Developing overall project design and schedules to meet timelines.
• Implementing project communications plans.
• Maintaining information on digital platforms.
• Researching, analyzing and recommending solutions to project challenges.
• Coordinating tasks with stakeholders on projects and strategic initiatives.
• Delivering presentations to promote programs, opportunities and initiatives.

Skills

Data analysis

Project management

Stakeholder engagement

User-centered design

Communication skills

Presentation skills

Remote work capability

Team collaboration

Education

Bachelor's Degree

Master's Degree (asset)

Tools

Microsoft 365

WordPress

Job description

Date Posted: 08/10/2026

Req ID: 49786

Faculty/Division: VP - Research

Department: Centre for Research & Innovation Support

Campus: St. George (Downtown Toronto)

Position Number: 00046859

Existing Vacancy: Yes

Description:

About us:

The Centre for Research & Innovation Support (CRIS), serves as both a visible and virtual hub and tri-campus connector with a physical location at the Gerstein Science Information Centre and a researcher-centric website where faculty can learn about and easily access the many existing services, training, research tools and expertise offered across the University. By providing leadership and coordination with central units and academic divisions, CRIS promotes the visibility of, access to and value of research and innovation supports. CRIS coordinates and delivers a broad range programming that supports researcher development in six key functional areas .

Your opportunity:

The University of Toronto seeks a collaborative, self-directed and results-focused professional who thrives in a high-paced environment. Reporting to the Manager, CRIS Operations & Programs and working closely with the team and leaders across the university, the successful applicant will have the exciting opportunity to support the planning and delivery of researcher-centric services that enhance the overall research and innovation impact at the University of Toronto.

The Research Tools & Technology Liaison contributes their up-to-date knowledge of resources, tools and technology relevant to scholarly research and innovation. This includes contributing their understanding of broad range of available and emerging research resources across all stages of the research process and applicable across a diverse set of disciplines. The incumbent works with the CRIS team and partners across the university to communicate and amplify these resources across the tri-campus. As a direct liaison for faculty and divisional research offices, with partners, the successful candidate will help to identify available solutions and in doing so, build effective stakeholder relationships. The Research Tools & Technology Liaison will work as part of the project team to develop and refine researcher-centric resources such as the CRIS Resource Hub and Digital Research Infrastructure Portal and to identify emerging needs using the application of a UX (user experience) approach or other effective user-centered design and evaluation strategies. The successful candidate will lead working groups and other engagement activities, and apply project management principals to ensure that project milestones are established and achieved. They will synthesize meeting recommendations, stakeholder consultations and existing documentation and best practices, and work collaboratively with CRIS stakeholders to identify, assess and recommend new tools and resources for research to be piloted and/or recommended for adoption. The Research Tools & Technology Liaison, will connect with stakeholders, to develop documentation and procedures to support effective roll-out of new tools for scholarly research and coordinate and/or facilitate complementary supports, training or workshops to build capacity for researchers to utilize new research tools and technologies.

Your responsibilities will include:

• Conducting detailed data analysis to inform management decision making
• Researching and analyzing existing business processes, programs and services
• Developing overall project design
• Developing or modifying project schedules to expedite and/or compress the critical path to meet timelines
• Implementing project communications plans
• Maintaining information on digital platforms
• Researching, analyzing and recommending solutions to project challenges
• Coordinating tasks for projects and other strategic initiatives with stakeholders
• Delivering presentations to promote programs, opportunities and/or initiatives

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience. Master's Degree is an asset.
• A minimum six to seven years relevant experience working in a research-intensive environment, supporting faculty researchers to adopt or use tools relevant to conducting scholarly research and innovation.
• Experience includes developing implementing and evaluating programs or services with a user-centered approach
• Experience providing adult education or professional development, including training or workshops for professionals or faculty in higher education or equivalent.
• Demonstrated experience building and maintaining positive working relationships with a wide range of stakeholders, including the application of progressive user engagement approaches
• Demonstrated experience leading and managing project phases including a strong understanding and application of project management methodology
• Demonstrated understanding of university and research policies and procedures
• Experience working in a highly complex organization with multi-stakeholders
• Experience supporting and facilitating focus groups and/or senior level committees
• Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Bookings, SharePoint) and e-mail software applications; proven ability to learn new systems and tools quickly.
• Strong skills with website tools including WordPress or equivalent and content management procedures and tools
• Excellent interpersonal skills and ability to collaborate on initiatives with a wide variety of contacts. Demonstrated ability to work collaboratively across an organization, with multiple units and/or departments
• Demonstrated sound understanding of research tools and technologies relevant to scholarly research, with proven ability to quickly learn new systems, technologies and tools.
• Excellent communication skills including demonstrated writing skills and presentation skills
• Ability to articulate complex concepts and put forward information to all levels and types of audiences
• Excellent organizational skills, with the ability to manage conflicting priorities and deadlines, while maintaining a high degree of accuracy and high quality
• Demonstrated ability to work independently and in a remote environment showing initiative and good-judgment, and work cooperatively and be an effective team member.
• Proven effectiveness in relating to all levels of faculty, staff, students and individuals external to the University

Assets (Nonessential):

• Previous experience applying user-experience (UX) principles to develop services for faculty
• Project management experience, and PMP designation

To be successful in this role you will be:

• Communicator
• Goal oriented
• Organized
• Resourceful
• Self-directed

Closing Date: 08/24/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term This is a TERM role ending August 2027.

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Anita Chooraman

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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