Systems Analyst & Coordinator

University of Toronto; Toronto; On-site; CAD 92,000 - 117,000; Full time

Job summary

The University of Toronto is seeking a System Analyst & Coordinator to coordinate and implement system support for the Slate CRM. You will gather requirements, design and document processes, test features, and train users across the Registrar's Office.

Reporting to the Assistant Registrar, Systems, you will work with IT staff and stakeholders to improve workflows and client service, focusing on admissions and enrolment systems and data integrity.

Qualifications

• Bachelor's Degree in computer science or equivalent education/experience.
• Expert knowledge of Technolutions Slate platform.
• Minimum five years in IT and system design.
• Experience leading others through significant change.
• Strong analytical and problem-solving abilities for complex processes.

Responsibilities

• Advise clients and SMEs on documenting system requirements.
• Analyze and document business requirements.
• Assess needs and contribute to development of business systems.
• Plan the implementation of new business processes.
• Write complex specifications from system requirements.
• Train end-users on procedures and IT systems.
• Serve as a resource on issues to a group of specialists.

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Education

Bachelor's Degree in computer science

Equivalent education/experience

Tools

Slate platform (Technolutions Slate)

SQL queries

Relational databases

Job description

Date Posted: 08/12/2026
Req ID: 49810
Faculty/Division: Vice Provost Strategic Enrolment Management
Department: University Registrar's Office
Campus: St. George (Downtown Toronto)
Position Number: 00056458
Existing Vacancy: Yes

Description:

About us:

The Operations unit in the University Registrar's Office is responsible for providing advice and support to academic divisions and Strategic Enrolment Management on key processes and systems to support the student experience. These include processes and systems related to admissions, student financial assistance, transcripts and related processes. The Operations unit manages, monitors and evaluates these systems and works with stakeholders across the university to recommend and advocate for system enhancement. This unit is the key central university resource on student information system matters including admissions, financial aid, records, registration and related functions. The Operations unit also provides direct technical and business process support to other Strategic Enrolment Management (Student Recruitment, Admissions and Financial Aid) to ensure the smooth functioning and continued development of technical systems supporting admissions and student records.

Your opportunity:

Under the direction of the Assistant Registrar, Systems, and in collaboration with the VPSEM operations team, the System Analyst & Coordinator will work in partnership with the University Registrar’s Office, and various University divisions to coordinate and implement system support for the University’s CRM, Slate. The incumbent collaborates with staff to collect operational requirements; design, develop, map, and document business processes and systems; test and implement new or improved systems/features; review and analyze relevant data to recommend enhancements to processes and/or improvements to systems, with the goal of improving workflow and client service. This position serves as a technical resource on admissions and enrolment processes to other IT staff, and for functional users of systems in the University Registrar’s Office. The incumbent is also responsible for gathering user input and for organizing the testing, implementation, and training for systems locally.

Your responsibilities will include:

• Advising clients and technical subject matter experts on best practice for documenting system requirements
• Analyzing and documenting business requirements
• Assessing needs and contributing to the development of business systems
• Planning the implementation of new business system processes
• Writing complex specifications based on system requirements
• Training end-users on procedures and the use of supported IT systems
• Serving as a resource on specific issues to a group of specialists

Essential Qualifications:

• Bachelor's Degree in computer science, or acceptable equivalent combination of education and experience
• Expert knowledge of Technolutions Slate platform
• Minimum five years, preferably in the field of information technology and system design
• Demonstrated experience working in systems development, including ability to lead others through significant change
• Excellent analytical and problem-solving skills; ability to understand, analyze and improve complex administrative processes, to assess options and possibilities and to plan, develop and implement complex IT technology and systems.
• Excellent understanding of relational database systems, preferably with student information systems and University of Toronto systems (ROSI); ability to write SQL queries, reports, and assist in the development of applications; solid understanding of website and systems architectures; thorough understanding of web-based client/server technologies
• Must have excellent organizational and time management skills and strong communications skills in order to communicate, persuade, and present technical and non-technical concepts to persons with both strong and limited technical backgrounds at all levels of the organization

Assets (Nonessential):

• Knowledge of University of Toronto admissions policies, procedures and business processes an asset
• Must be professional, flexible and creative, with the ability to work independently as well as part of a team, and with the capacity to produce results with minimal direction
• Ability to work under pressure and make sound judgments while managing competing priorities
• Strong attention to detail

To be successful in this role you will be:

• Adaptable
• Communicator
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: 08/21/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

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Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail]

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