Representative - Personnel Files and Compliance - Temporary

AIR CANADA; Dorval; On-site; CAD 52,000 - 68,000; Full time

Job summary

Air Canada seeks a Representative - Support - Benefits and Compliance to efficiently process third-party requests for employee records, retirees and former employees. The role includes coordinating with payroll and HR, handling powers of attorney, and managing non-resident tax matters with CRA compliance.

Fluent in English and French, you will maintain confidentiality, deliver accurate information, and support pension and benefits administration while contributing to process improvements within

Qualifications

• ,
• Excellent written communication skills in French and English
• Ability to exercise flawless judgment, maintain confidentiality and discretion
• Ability to work under pressure with speed and accuracy, to set priorities while maintaining a high level of customer service
• Demonstrated sense of customer service and diplomacy
• Ability to work in a team-oriented environment
• Excellent interpersonal and communication skills
• Ability to quickly learn new systems
• Understanding of payroll is an asset

Responsibilities

• Manage third-party requests regarding employee information and employment records
• Liaise with payroll, absence reports, job descriptions, personal information and pension/benefits data
• Process power of attorney requests and coordinate with HR
• Be the main contact between third parties and Air Canada HR
• Handle non-resident processes and validate CRA tax forms and tax rates
• Assist with admin tasks including processing ID cards and mail
• Process pension-related transactions per SOPs
• Suggest improvements to processes and escalate issues as needed

Skills

Bilingual English/French

Communication

Customer service

Teamwork

Discretion

Attention to detail

Education

College diploma

Tools

PeopleSoft

Microsoft Office

Job description

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career off by joining our innovative and diverse team at the forefront of passenger air transport.

The Representative - Support - Benefits and Compliance will be responsible for the prompt and accurate processing of third-party requests related to employment records of employees, retirees and former employees of Air Canada, benefit reports as well as employee document management.

Responsibilities:

• Responsible for the daily management of third-party requests regarding employee information (third-party applicants mainly include, but are not limited to, government agencies such as the Canada Revenue Agency (CRA), Revenu Quebec, Service Canada, CPP and QPP, as well as law firms and financial institutions).
• Liaise with various internal stakeholders to obtain and/or verify employee information, such as payroll records, absence reports, job descriptions, personal information, personal file copies, as well as general pension and benefits information, while ensuring compliance with the guidelines of the Personal Information Protection and Electronic Documents Act (PIPEDA).
• Responsible for the daily management of power of attorney requests by obtaining and reviewing all required documents before submitting them to our HR department for approval.
• Act as a contact person between the agent designated by the power of attorney and the HR branch for obtaining documents and additional clarifications as needed.
• Responsible for the daily management of the non-resident process by communicating with non-resident retirees, validating tax forms, CRA approval letters and tax rates, and ensuring that everything complies with applicable rates under CRA tax conventions.
• Act as the primary point of contact between third parties and Air Canada Human Resources, and ensure accurate and prompt processing of requests.
• Assist with administrative tasks, including processing employee ID cards and managing incoming and outgoing mail.
• Process pension-related transactions in accordance with standard operating procedures of the benefits administration system.
• Participate in the analysis and implementation of new processes, while improving existing procedures.
• Escalate issues related to daily processing, as needed.

Qualifications

• Minimum college diploma with relevant experience
• Knowledge and experience of PeopleSoft, an asset
• Excellent written communication skills in French and English
• Ability to exercise flawless judgment, maintain confidentiality and demonstrate a high level of tact and discretion at all times during sensitive situations or involving employees
• Ability to work under pressure with speed and accuracy, to set priorities while maintaining a high level of customer service
• Demonstrated sense of customer service and excellent sense of diplomacy
• Ability to work in a team-oriented environment
• Excellent interpersonal and communication skills
• Ability to quickly learn new systems
• Mastery of Microsoft Office (Word, Outlook, PowerPoint and Excel) and ability to manipulate data and produce correspondence, reports and other documents
• Ability to translate reports and queries into accessible terms
• Understanding of payroll, an asset

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an employer that guarantees equal employment opportunity, we encourage the most diverse applications in order to equip ourselves with a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only persons selected for an interview will be contacted.