Représentant, Service à la clientèle [base horaire]

CIBC; East Gwillimbury; Remote; CAD 60,000 - 70,000; Full time

Job summary

CIBC is seeking a Client Relations Specialist to manage client relationships remotely with international clients in a fast-paced environment. You will act as the main point of contact, coordinate with internal teams, and ensure timely delivery of client requests across projects.

The ideal candidate has 3-5 years in client relations, excellent communication, and strong organizational skills to work independently in a remote setting.

Qualifications

• 3-5 years of experience in Client Relations or similar roles.
• Excellent written and verbal communication skills.
• Strong relationship-building and interpersonal abilities.
• Experience working with international clients, preferably US-based.
• Proactive, organized and able to manage multiple priorities remotely.

Responsibilities

• Act as the main contact for assigned clients and build professional relationships.
• Understand client requirements and communicate them to internal teams.
• Coordinate with teams to deliver on client requests and deadlines.
• Manage client communications, follow-ups, approvals and feedback.
• Address questions and escalations professionally and coordinate timely resolutions.
• Conduct regular client check-ins and provide project updates.
• Monitor client satisfaction and identify issues proactively.
• Maintain records of communications, requirements and updates.
• Gather client feedback to improve service and processes.
• Support client onboarding and smooth transitions.

Skills

Written and verbal communication

Relationship building

Client relations

Experience with international clients

Time management

Independent work

Google Workspace

CRM platforms

Project management tools

Tools

CRM platforms

Project management tools

Google Workspace

Job description

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We are looking for a Client Relations Specialist to manage client relationships, ensure a smooth client experience, and coordinate effectively with internal teams to deliver on client expectations.

The ideal candidate is a strong communicator who is proactive, organized, and comfortable working with international clients in a fast-paced remote environment.

Key Responsibilities

Act as the main point of contact for assigned clients and build strong, professional relationships.

Understand client requirements, expectations, and priorities, and communicate them clearly to internal teams.

Coordinate with relevant teams to ensure client requests, deliverables, and deadlines are handled effectively.

Manage client communications, follow-ups, approvals, feedback, and action items to ensure nothing is missed.

Address client questions, concerns, and escalations professionally and coordinate timely resolutions.

Conduct regular client check-ins and provide clear updates on ongoing projects, tasks, and deliverables.

Monitor client satisfaction and proactively identify potential issues or areas that require attention.

Maintain organized records of client communications, requirements, feedback, and project updates.

Gather and communicate client feedback to relevant teams to support service and process improvements.

Support client onboarding and ensure a smooth transition into ongoing account management.

Prepare meeting notes, client updates, reports, and other documentation as required.

Requirements

3-5 years of experience in Client Relations, Client Success, Account Management, Customer Success, or a similar role.

Excellent written and verbal communication skills.

Strong relationship-building and interpersonal skills.

Experience working directly with international clients, preferably US-based clients.

Strong organizational, follow-up, and time-management skills.

Ability to manage multiple clients, priorities, and deadlines.

Strong problem-solving and conflict-resolution skills.

Proactive and detail-oriented approach to work.

Ability to work independently in a remote environment.

Proficiency with Google Workspace and common communication/project management tools.

Preferred Qualifications

Experience in a BPO, agency, e-commerce, or remote-services environment.

Experience managing multiple client accounts.

Experience with client onboarding, retention, or account management.

Experience tracking client KPIs or preparing client reports.

Familiarity with tools such as CRM platforms, and project management systems.

Fully remote work environment.

Opportunity to work with international clients.

Collaborative and growth-oriented work culture.

Opportunity to take ownership of client relationships and contribute to business growth.

Requirements
3-5 years of experience in Client Relations, Client Success, Account Management, Customer Success, or a similar role. Excellent written and verbal communication skills. Strong relationship-building and interpersonal skills. Experience working directly with international clients, preferably US-based clients. Strong organizational, follow-up, and time-management skills. Ability to manage multiple clients, priorities, and deadlines. Strong problem-solving and conflict-resolution skills. Proactive and detail-oriented approach to work. Ability to work independently in a remote environment. Comfortable working CST hours. Proficiency with Google Workspace and common communication/project management tools. Preferred Qualifications Experience in a BPO, agency, e-commerce, or remote-services environment. Experience managing multiple client accounts. Experience with client onboarding, retention, or account management. Familiarity with tools such as CRM platforms, and project management systems. Experience tracking client KPIs or preparing client reports.