Répartiteur(trice) sur appel - Sécurité publique de Ville Mont-Royal

VILLE DE MONT-ROYAL; Mount Royal; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Rotation bonus

Initial training paid by employer

Free parking

Uniform provided

Ergonomic equipment

Job summary

VILLE DE MONT-ROYAL is seeking a Dispatch Operator for its Public Safety team. Under supervision, you receive calls, log and dispatch, monitor security systems, and forward information to the appropriate department in accordance with policies.

You will also serve citizens and input data into service databases. The role requires a high school diploma, one year of related experience, and bilingual French and English communication.

Qualifications

• Hold a high school diploma (DES) or equivalent.
• One year of experience in a job that allows the incumbent to become familiar with the field of employment.
• Bilingual French and English, spoken and written.

Responsibilities

• Receives, logs and dispatches calls from the call center and partners.
• Monitors security systems (cameras, access controls, alarms).
• Provides information to citizens by telephone or in person.
• Issues overnight parking permits and inputs data into databases.
• Maintains lists and files related to unoccupied houses and permits.
• Performs other duties as requested by a superior.

Skills

Team player

Precision & autonomy

Synthesis & analysis

Organization

Controls & follow-ups

Clear reports

Bilingual EN/FR

Radio systems

Education

High school diploma (DES) or equivalent

Job description

JOB DESCRIPTION

Under the supervision of the Captain and with guidance from the Sergeant, the employee receives calls, handles inquiries by telephone or in person, and forwards them to the appropriate department in accordance with departmental policies. The employee monitors security systems (video surveillance, access control, etc.) and records information in the department’s computer systems.

EXAMPLES OF TASKS PERFORMED

Operations

• Receives, logs and dispatches calls from the call center (including calls from the Town of Hampstead Public Security or any other partner with whom the Town has an agreement);
• Receives, records and dispatches calls from Public Works (employee absences, reported discrepancies, etc.) as well as after hour calls from Town Hall;
• Performs monitoring of the Town's cameras on monitors;
• Monitors the Town's security systems (video surveillance, access controls, alarms, emergency intercom, etc.);
• Monitors telephone lines after normal business hours;
• Serves citizens at the Public Safety counter 24/7;
• Provides information to citizens and other callers by telephone;
• Issue overnight parking permits;
• Inputs relevant information to the service databases;
• Maintains a list of vacant houses;
• Receives and files mail received from unoccupied houses;
• Enter snow removal, gardening and garage sale permits into the databases;
• Performs any other duties as requested by a superior.

Equipment and maintenance

• Weekly check of the panic buttons;
• Ensures the proper functioning of equipment and materials at the dispatch centre;
• Checks cameras and phone lines for proper operation at the beginning of the shift.

REQUIRED TRAINING AND EXPERIENCE

The person selected must meet the following conditions:

• Hold a high school diploma (DES) or equivalent.
• Possess one year of experience in a job that allows the incumbent to become familiar with the field of employment.

Qualities

• French and English*, spoken and written.
• Radio systems.

*Knowledge of English is a requirement due to potential interactions with the Town's citizens

Skills:

• Good team player;
• Demonstrate precision and autonomy;
• Demonstrate a good sense of synthesis and analysis;
• Organizational skills and ability to set priorities;
• Ability to develop and exercise certain controls and follow-ups;
• Write clear and concise reports;

CONDITIONS AND BENEFITS

The Town of Mount Royal has advantageous conditions for its employees. For this position, it offers, among others:

• On-call work schedule on a rotating schedule that may include day, evening and night shifts, weekdays or weekends, depending on operational requirements to meet ad hoc needs;
• Rotation bonus (evenings, nights (5 pm to 7 am), weekends);
• Training paid by the employer (initial training: 3 weeks full-time on the schedule);
• Easily accessible work location and free parking;
• Uniform provided free of charge;
• Ergonomic and state of the art work equipment.

ACCESS TO EMPLOYMENT EQUITY

In accordance with the employment equity program as outlined in Article 86 of the Charter of Human Rights and Freedoms of Quebec, the City of Mont-Royal encourages women, members of ethnic minorities, Indigenous peoples, and persons with disabilities to apply.