On-Call Dispatcher – Town of Mount Royal Public Security

VILLE DE MONT-ROYAL; Mount Royal; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Rotation bonus

Training paid by employer

Free parking

Uniform provided

Zusammenfassung

VILLE DE MONT-ROYAL is seeking a dispatcher for the Public Safety Sctions to handle inquiries, dispatch calls and monitor surveillance equipment. The role supports 24/7 operations and interfaces with multiple departments.

The ideal candidate will be fluent in French and English, possess a high school diploma or equivalent, and have a minimum of one year in a related field. Training provided and uniform supplied.

Qualifikationen

• Requires a high school diploma or equivalent.
• One year of experience in a role that exposes the candidate to the field.
• Bilingual French and English is preferred for interaction with citizens.

Aufgaben

• Receive, log and dispatch calls from the call center and partners.
• Monitor security systems and cameras during shifts.
• Provide information to citizens by phone or in person and maintain records.
• Input data into service databases and manage permits as needed.
• Perform other duties as assigned by a supervisor.

Kenntnisse

Team player

Precision

Autonomy

Synthesis & analysis

Organizational skills

Report writing

Ausbildung

High school diploma (DES) or equivalent

Tools

Radio systems

Jobbeschreibung

JOB DESCRIPTION

Under the supervision of the Captain and with guidance from the Sergeant, the employee receives calls, handles inquiries by telephone or in person, and forwards them to the appropriate department in accordance with departmental policies. The employee monitors security systems (video surveillance, access control, etc.) and records information in the department’s computer systems.

EXAMPLES OF TASKS PERFORMED

Operations

• Receives, logs and dispatches calls from the call center (including calls from the Town of Hampstead Public Security or any other partner with whom the Town has an agreement);
• Receives, records and dispatches calls from Public Works (employee absences, reported discrepancies, etc.) as well as after hour calls from Town Hall;
• Performs monitoring of the Town's cameras on monitors;
• Monitors the Town's security systems (video surveillance, access controls, alarms, emergency intercom, etc.);
• Monitors telephone lines after normal business hours;
• Serves citizens at the Public Safety counter 24/7;
• Provides information to citizens and other callers by telephone;
• Issue overnight parking permits;
• Inputs relevant information to the service databases;
• Maintains a list of vacant houses;
• Receives and files mail received from unoccupied houses;
• Enter snow removal, gardening and garage sale permits into the databases;
• Performs any other duties as requested by a superior.

Equipment and maintenance

• Weekly check of the panic buttons;
• Ensures the proper functioning of equipment and materials at the dispatch centre;
• Checks cameras and phone lines for proper operation at the beginning of the shift.

REQUIRED TRAINING AND EXPERIENCE

The person selected must meet the following conditions:

• Hold a high school diploma (DES) or equivalent.
• Possess one year of experience in a job that allows the incumbent to become familiar with the field of employment.

Qualities

• French and English*, spoken and written.
• Radio systems.

*Knowledge of English is a requirement due to potential interactions with the Town's citizens

Skills:

• Good team player;
• Demonstrate precision and autonomy;
• Demonstrate a good sense of synthesis and analysis;
• Organizational skills and ability to set priorities;
• Ability to develop and exercise certain controls and follow-ups;
• Write clear and concise reports;

CONDITIONS AND BENEFITS

The Town of Mount Royal has advantageous conditions for its employees. For this position, it offers, among others:

• On-call work schedule on a rotating schedule that may include day, evening and night shifts, weekdays or weekends, depending on operational requirements to meet ad hoc needs;
• Rotation bonus (evenings, nights (5 pm to 7 am), weekends);
• Training paid by the employer (initial training: 3 weeks full-time on the schedule);
• Easily accessible work location and free parking;
• Uniform provided free of charge;
• Ergonomic and state of the art work equipment.

ACCESS TO EMPLOYMENT EQUITY

In accordance with the employment equity program as outlined in Article 86 of the Charter of Human Rights and Freedoms of Quebec, the City of Mont-Royal encourages women, members of ethnic minorities, Indigenous peoples, and persons with disabilities to apply.