Repair Coordinator

Lift Auto Body; Belleville; On-site; CAD 55,000 - 75,000; Full time

Job summary

Lift Auto Group in Belleville is seeking a Repair Coordinator to accurately assess vehicle damage and prepare detailed repair estimates. You will collaborate with autobody technicians, explain estimates to customers, and help ensure insurance requirements are understood.

The role emphasizes upselling additional services while maintaining top-notch customer service and efficient cash handling in a fast-paced environment.

Qualifications

• 3+ years' experience in an estimating role within the collision/repair industry.
• Strong mechanical knowledge to assess vehicle damage and repair requirements.
• Good understanding of insurance company processes and guidelines.
• Proven upselling ability while maintaining customer satisfaction.
• Excellent customer service and communication.
• Proficient cash handling and sales techniques.
• Thrives in a fast-paced environment with competing tasks.

Responsibilities

• Assess vehicle damage and prepare detailed repair estimates.
• Collaborate with autobody technicians to determine repair needs.
• Explain estimates to customers and address inquiries.
• Complete estimates according to company SOPs for estimates and parts.
• Ensure customers understand insurance requirements and deductibles.
• Handle cash transactions professionally.
• Support sales by communicating estimates and promoting services.

Skills

Estimating

Mechanical knowledge

Insurance knowledge

Upselling

Customer service

Cash handling

Sales skills

Multitasking

Job description

Salary Range: $55,000.00 To $75,000.00 Annually

Job Description

Drive your career. Accelerate your success.

CSN Hackett's is looking for a well rounded Repair Coordinator to join our repair team. If you are passionate about estimating and looking for an opportunity to contribute your expertise within a collaborative team environment, we encourage you to apply.

Why Join Us

Lift Auto Group offers a competitive compensation package based on your experience, comprehensive benefits, a collaborative and engaging team environment, opportunities for career growth, and the chance to be part of an exciting and expanding organization.

Overview/Responsibilities

• Utilize dealership and automotive repair knowledge to accurately assess vehicle damage and prepare detailed repair estimates.
• Collaborate with autobody technicians to ensure accurate assessment of repair needs.
• Provide exceptional customer service by explaining repair estimates, upselling additional services when necessary, and addressing customer inquiries.
• Accurately completes estimates according to company standard operations procedures for estimates and parts.
• Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
• Handle cash transactions related to estimates and repairs with professionalism and accuracy.
• Support sales efforts by effectively communicating repair estimates to customers and promoting additional services as needed.

Qualifications

• 3 years' experience in an estimating role within the collision and repair industry is required.
• Strong mechanical knowledge to accurately assess vehicle damage and repair requirements.
• A strong understanding of insurance companies’ processes and guidelines;
• Proven track record of upselling services while maintaining a focus on customer satisfaction.
• Excellent customer service skills with the ability to communicate effectively with clients.
• Proficiency in cash handling procedures and sales techniques.
• Ability to thrive in a fast-paced environment while managing competing tasks efficiently

If you are passionate about automotive repair and ready to make a difference in our team, we invite you to apply today and help us drive excellence at Lift Auto Group!

This posting is for an existing vacancy.