Repair Assessor - Elevate Gear, Minimize Waste

Arcteryx; New Westminster; On-site; CAD 26,000 - 34,000; Full time

Job summary

Arc’teryx is seeking a Repair Assessor to support the repair team and ensure high-quality outcomes for returned gear. You will apply repair standards, coordinate actions, and help set realistic expectations for guests.

You will collaborate with Supervisors and the HQ team to identify root causes and improve processes, maintaining attention to detail and strong communication throughout.

Qualifications

• Knowledge of Arc’teryx products or other outdoor brands.
• Minimum 1 year experience in quality control (manufacturing or textile).
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Utilize Arc’teryx Repair Standards to assess returned products and set customer expectations.
• Coordinate with Repair team to execute repair actions efficiently and deliver great guest experience.
• Identify issues with Repair Supervisor and take corrective actions.
• Manage workload while meeting department service level goals.
• Record inspection results and maintain accurate documentation.
• Collaborate with operators, Team Leaders, and Supervisors to improve repair quality.
• Participate in additional projects or duties as required.

Skills

Repair quality knowledge

Attention to detail

Communication skills

Job description

Arc’teryx is seeking a Repair Assessor to support the repair team and ensure high-quality outcomes for returned gear. You will apply repair standards, coordinate actions, and help set realistic expectations for guests.

You will collaborate with Supervisors and the HQ team to identify root causes and improve processes, maintaining attention to detail and strong communication throughout.