Repair Assessor

Arcteryx; New Westminster; Hybrid; CAD 25,000 - 36,000; Full time

Job summary

Arc’TERYX in New Westminster, BC is seeking a Repair Assessor to deliver exceptional guest experiences by evaluating returned gear and guiding repair actions with the HQ team. You will help restore equipment to a functional state while upholding our repair standards.

You’ll work with the ReBird team to manage workloads, document inspection results, and collaborate across shifts to improve repair quality. A background in quality control and passion for the outdoors are a plus.

Qualifications

• 1 year of experience in Quality Control (manufacturing or textile) or related field.
• Experience using Arc’teryx products or similar outdoor gear is preferred.
• Strong verbal and written communication skills.
• Excellent organizational, interpersonal, and problem-solving abilities.
• Attention to detail with accurate data entry.
• Proactive in identifying root causes and implementing solutions.
• Flexible and adaptable in a fast-paced environment.
• Driven to think creatively and improve processes.
• Passion for outdoor activities a plus.

Responsibilities

• Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products and guide repair actions.
• Coordinate with Repair team to execute repairs efficiently and meet guest expectations.
• Identify discrepancies with Repair Supervisor and take corrective actions.
• Manage workload with awareness of department service level goals.
• Record inspection results and complete documentation daily.
• Collaborate with operators, Team Leaders, and Supervisors to enhance repair quality.
• Participate in other projects or duties as required.

Skills

Quality control

Communication skills

Organizational skills

Problem-solving

Attention to detail

Adaptability

Root cause analysis

Job description

Department: ReBIRD

Reports to: Repair Quality

Location: New Westminster, BC

Your Opportunity at ARC’TERYX:

As a Repair Assessor, you will provide an exceptional experience and helpful solutions for guests seeking repairs on Arc’teryx products. From there, you will support the repair team with recommended actions and next steps in our pursuit in effectively restoring as much gear as possible back to a functional state.

Meet Your Future Team:

The ReBird team is constantly looking for new ways to extract more use out of our products and how to process more of it. Be a part of the initiative that is keeping as much of our gear in the field and not the landfill

If you were a Repair Assessor now, here are some of the core activities you would be doing:

• Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations

• Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience

• Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies

• Effectively manage your workload with consideration of our department’s service level goals

• Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.

• Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs.

• Participate in other projects or duties as required

Here are some of the things you could be working on in the future:

• Stretch your support in collaboration with leadership by taking on focused tasks

• Contribute to the development of new resources to improve service levels and overall guest experience

• Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

Are you our next Repair Assessor?

• You have knowledge of or experience using Arc’teryx products or other outdoor brand products

• You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry)

• You have highly effective verbal and written communication skills

• You have strong organizational, interpersonal, and problem-solving skills

• You have strong attention to detail, including accurate data and order entry skills

• You are proactive in identifying the root cause of issues and developing solutions

• You remain highly flexible and adaptable when faced with ambiguity

• You inspire breakthrough thinking and continuous improvement

• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

• Your adaptability and flexibility are your strengths and working in a fast-paced work environment

• You “think out of the box”: you have this capacity to give your feedback and to propose new ideas

• Your passion for your work is paralleled by your passion for getting outside and living it

$22 - $22 an hour

A reasonable estimate of the pay range is CAD$22.00- CAD$22.00 at the time of thisposting. Within the range, individual pay isdeterminedby factors such as job-related skills, relevant experience, and/or training.

Equal Opportunity

Arc’TERYX is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

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