Gear Repair & Quality Assurance Specialist

Arc'teryx Equipment; New Westminster; On-site; CAD 25,000 - 36,000; Full time

Job summary

Arc’teryx Equipment is seeking a Repair Assessor in New Westminster, BC to support the repair team and provide exceptional guest experiences. You will use Arc’t eryx Repair Standards to assess returns, determine repair actions, and help set customer expectations.

Ideal candidates bring 1 year of QC experience in manufacturing or textiles, plus strong communication, organization, and detail orientation. This role emphasizes proactive problem-solving and collaboration across teams to uphold

Qualifications

• Knowledge of Arc’teryx products or similar outdoor brands preferred.
• Minimum 1 year in Quality Control (manufacturing or textile) required.
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal and problem-solving skills.
• High attention to detail, accurate data and order entry.
• Proactive in identifying root causes and implementing solutions.
• Flexible and adaptable in a fast-paced environment.
• Demonstrated commitment to continuous improvement and best practices.
• Think outside the box and contribute new ideas.
• Passion for outdoor gear and the outdoors.

Responsibilities

• Utilize detailed Arc’teryx repair standards to assess returned products and set customer expectations with HQ.
• Coordinate with Repair team to execute repair actions efficiently to deliver exceptional guest experience.
• Identify discrepancies with Repair Supervisor and take corrective actions.
• Manage workload respecting department service level goals.
• Record inspection results and maintain thorough documentation daily.
• Collaborate with Operators, Team Leaders and Supervisors to raise repair quality.
• Participate in additional projects or duties as required.

Skills

Product knowledge

Quality control

Communication

Organization

Attention to detail

Root cause analysis

Adaptability

Continuous improvement

Problem solving

Outdoors passion

Job description

Arc’teryx Equipment is seeking a Repair Assessor in New Westminster, BC to support the repair team and provide exceptional guest experiences. You will use Arc’t eryx Repair Standards to assess returns, determine repair actions, and help set customer expectations.

Ideal candidates bring 1 year of QC experience in manufacturing or textiles, plus strong communication, organization, and detail orientation. This role emphasizes proactive problem-solving and collaboration across teams to uphold