Repair Assessor - Temporary (4 Months)

Arc'teryx Equipment; New Westminster; On-site; CAD 32,000 - 39,000; Full time

Job summary

Arc'teryx Equipment in New Westminster, BC is seeking a Repair Assessor to provide an exceptional experience for guests seeking repairs on Arc'teryx products. You will support the repair team with recommended actions to restore gear to a functional state.

Key activities include assessing returned products to determine repair actions, coordinating with the repair team to execute repairs, identifying discrepancies with the supervisor, and maintaining thorough documentation to meet service level

Qualifications

• You have knowledge of or experience using Arc’teryx products or other outdoor brand products.
• You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry).
• You have highly effective verbal and written communication skills.
• You have strong organizational, interpersonal, and problem-solving skills.
• You have a strong attention to detail, including accurate data and order entry skills.
• You are proactive in identifying the root cause of issues and developing solutions.
• You remain highly flexible and adaptable when faced with ambiguity.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.

Responsibilities

• Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations
• Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience
• Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies
• Effectively manage your workload with consideration of our department’s service level goals
• Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.
• Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs.
• Participate in other projects or duties as required

Skills

Arc’teryx products familiarity

Quality Control

Verbal & written comms

Organizational skills

Attention to detail

Root cause analysis

Adaptability

Problem-solving

Job description

Meet Your Future Team:

The ReBird team is constantly looking for new ways to extract more use out of our products and how to process more of it. Be a part of the initiative that is keeping as much of our gear in the field and not the landfill

As a Repair Assessor, you will provide an exceptional experience and helpful solutions for guests seeking repairs on Arc’teryx products. From there, you will support the repair team with recommended actions and next steps in our pursuit in effectively restoring as much gear as possible back to a functional state.

Department: ReBIRD

Reports to: Repair Quality

Location: New Westminster, BC

Your Opportunity at ARC’TERYX:

As a Repair Assessor, you will provide an exceptional experience and helpful solutions for guests seeking repairs on Arc’teryx products. From there, you will support the repair team with recommended actions and next steps in our pursuit in effectively restoring as much gear as possible back to a functional state.

Key activities you would be doing:

• Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations
• Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience
• Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies
• Effectively manage your workload with consideration of our department’s service level goals
• Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.
• Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs.
• Participate in other projects or duties as required

Future areas of work:

• Stretch your support in collaboration with leadership by taking on focused tasks
• Contribute to the development of new resources to improve service levels and overall guest experience
• Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

Qualifications & Experience:

• You have knowledge of or experience using Arc’teryx products or other outdoor brand products
• You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry)
• You have highly effective verbal and written communication skills
• You have strong organizational, interpersonal, and problem-solving skills
• You have a strong attention to detail, including accurate data and order entry skills
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your adaptability and flexibility are your strengths and working in a fast-paced work environment
• You “think out of the box”: you have this capacity to give your feedback and to propose new ideas
• Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

A reasonable estimate of the pay range is CAD$ 23.80 - CAD$ 23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, and/or training.