Outdoor Gear Repair Specialist

Arcteryx; New Westminster; On-site; CAD 29,000 - 32,000; Full time

Job summary

ARC’TERYX is seeking a Repair Assessor in New Westminster, BC. You will assess returned Arc’teryx gear, determine repair actions with the HQ team, and support the repair process to maximize gear restoration while maintaining guest satisfaction.

You will collaborate with the Repair team, Supervisors, and Leaders to uphold repair quality standards, manage workload, and contribute to continuous improvement within a fast-paced environment.

Qualifications

• Knowledge of or experience with Arc’teryx products or other outdoor brands.
• Minimum 1 year in Quality Control (manufacturing or textile sector).
• Strong verbal and written communication skills.

Responsibilities

• Utilize Arc’teryx Repair Standards to assess return state and determine repair actions.
• Coordinate with Repair team and follow processes to perform repairs efficiently.
• Identify discrepancies with Repair Supervisor and take corrective actions.
• Manage workload with awareness of department service level goals.
• Record inspection results and complete documentation to track daily production.

Skills

Quality Control

Arc’teryx product knowledge

Communication (oral & written)

Organizational skills

Problem solving

Attention to detail

Root cause analysis

Adaptability

Creative thinking

Outdoors enthusiasm

Job description

ARC’TERYX is seeking a Repair Assessor in New Westminster, BC. You will assess returned Arc’teryx gear, determine repair actions with the HQ team, and support the repair process to maximize gear restoration while maintaining guest satisfaction.

You will collaborate with the Repair team, Supervisors, and Leaders to uphold repair quality standards, manage workload, and contribute to continuous improvement within a fast-paced environment.