Rentals Supervisor – Leduc Rentals

Fraserway RV LP; City of Leduc; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

RRSP matching

Employee discounts on RVs, rentals, &

Career development

Strong team culture

Stability and reputation

Job summary

Fraserway RV LP in Leduc, AB is seeking a Rentals Supervisor to lead daily rental operations and support Customer Service, Detailing, and Shuttle teams. You will supervise staff, coordinate scheduling, and ensure fleet readiness to deliver outstanding customer experiences.

The role emphasizes hands-on leadership, problem solving, and collaboration with Rentals Manager and Service teams, with flexibility for peak season hours and a focus on safety and service excellence.

Qualifications

• 2+ years in rentals, hospitality, tourism or related customer service environment.
• Prior supervisory or team leadership experience preferred.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to coordinate people, schedules, and competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office; able to learn rental management systems.
• Valid driver’s license.
• Post-secondary education in Business, Hospitality, Tourism, or related field is a plus (asset).
• German or Dutch language skills are an asset.

Responsibilities

• Lead, coach, and support Customer Service, Detailing, and Shuttle teams to foster a positive team environment.
• Oversee daily rental operations including pickups, returns, and fleet readiness.
• Prepare schedules, assign daily tasks, and coordinate staffing coverage.
• Coordinate cleaning, inspections, maintenance, repairs, and PDI with Fixed Operations.
• Support frontline staff and resolve customer concerns to ensure excellent service.
• Oversee operations in the Rentals Manager’s absence and escalate as needed.
• Assist with onboarding, training, coaching, and performance improvement.
• Monitor fleet availability, supplies, rental records, and daily operational needs while upholding safety standards.
• Step in during peak periods or staff shortages to support the team.

Skills

Leadership

Communication

Organizational skills

Customer service

Conflict resolution

People coordination

Team supervision

Education

Post‑secondary education in Business/Hospitality/Tourism

Tools

Microsoft Office

Rental management systems

Job description

Fraserway RV is looking for a motivated, hands‑on Rentals Supervisor to join our Leduc team!

Are you a natural leader who enjoys supporting people, solving problems, and keeping operations running smoothly? This could be a great opportunity to take the next step in your career!

What makes us special? Our people! Join a positive, employee‑focused workplace where teamwork matters, colleagues support one another, and contributions are valued.

As our Rentals Supervisor, you'll oversee daily rental operations, support our Customer Service, Detailing, and Shuttle teams, and ensure RVs are ready for customers to begin their adventures. You'll work closely with the Rentals Manager, National Rentals Operations, and our Service team to maintain efficient operations and excellent customer service.

This is a full‑time, permanent opportunity where you'll play an important role in leading the team, supporting daily operations, and contributing to the continued success of our Leduc location.

What You'll Do

Team Leadership: Supervise, coach, and support Customer Service, Detailing, and Shuttle employees while promoting a positive team environment.

Daily Rentals Operations: Oversee RV pickups, returns, vehicle preparation, and fleet readiness to ensure smooth operations.

Staff Scheduling & Coordination: Prepare schedules, assign daily tasks, and coordinate staffing coverage based on operational needs.

Fleet Preparation: Coordinate cleaning, inspections, maintenance, repairs, and PDI requirements with our Fixed Operations team.

Customer Experience: Support frontline employees, resolve customer concerns, and ensure excellent service throughout the rental experience.

Operational Leadership: Oversee daily rental operations in the Rentals Manager's absence, escalating matters requiring management approval.

Training & Development: Support employee onboarding, training, coaching, and performance improvement.

Operational Support: Monitor fleet availability, supplies, rental records, and daily operational requirements while maintaining safety standards.

Hands‑On Support: Step in and assist the team during busy periods, staffing shortages, and seasonal peaks.

What You Bring

Minimum 2 years of experience in rentals, hospitality, tourism, or a related customer service environment.

Previous supervisory or team leadership experience is preferred.

Strong leadership, communication, and organizational skills.

Excellent customer service and conflict‑resolution abilities.

Ability to coordinate people, schedules, and competing priorities in a fast‑paced environment.

A positive, solutions‑focused attitude and willingness to work alongside the team.

Proficiency with Microsoft Office and ability to learn rental management systems.

Valid driver's licence.

Post‑secondary education in Business, Hospitality, Tourism, or a related field is an asset.

German or Dutch language skills are an asset.

Flexibility to work evenings, weekends, holidays, and additional hours during peak season.

Why Fraserway RV?

Competitive Compensation: Salary based on relevant experience and qualifications.

RRSP Matching: Employer‑matched retirement savings program.

Employee Perks: Discounts on RVs, rentals, parts, and service.

Career Development: Opportunities for training, mentorship, and professional growth.

Great Team Culture: A supportive, employee‑focused workplace where teamwork and contributions are valued.

Stability & Reputation: Join a family‑owned Canadian company with over 55 years of experience and a coast‑to‑coast dealership network.

Ready to Join a Great Team?

Enjoy leading people, solving challenges, and creating great customer experiences? We'd love to meet you!

Join Fraserway RV in Leduc and build a rewarding career where your leadership, initiative, and teamwork make a difference.

We appreciate every application, but only those selected for further consideration will be contacted. A background check is required as part of our hiring process.