German-Speaking Guest Services Leader - RV Rentals

Fraserway RV LP; Alberta; Vor Ort; CAD 52.000 - 70.000; Vollzeit

Zusammenfassung

Fraserway RV LP in Leduc, AB seeks a Guest Services Supervisor to lead our German-speaking guest services team for RV rentals. You will guide daily operations, manage reservations, and ensure a seamless customer experience for international travelers.

The role emphasizes hands-on leadership, coaching, and collaboration with Fleet and Service teams. Prior hospitality and supervisory experience are highly valued for delivering outstanding service.

Qualifikationen

• Fluent in German and English with the ability to communicate confidently with customers in both languages.
• Experience in hospitality, tourism, hotel operations, guest services, or related customer-focused service environments.
• Previous supervisory, team-lead, or management experience.

Aufgaben

• Lead, coach, and support the Customer Service team in daily operations.
• Coordinate employee schedules, assignments, and workflow.
• Provide training, guidance, and ongoing feedback to team members.
• Support recruitment, onboarding, and employee development.
• Foster a positive, collaborative, and accountable team environment.
• Step in to assist the team during busy periods.
• Oversee reservations, rental agreements, vehicle pick-ups, and returns.
• Handle escalated customer concerns and resolve issues professionally.

Kenntnisse

German language

English language

Customer service

Team leadership

Jobbeschreibung

Fraserway RV LP in Leduc, AB seeks a Guest Services Supervisor to lead our German-speaking guest services team for RV rentals. You will guide daily operations, manage reservations, and ensure a seamless customer experience for international travelers.

The role emphasizes hands-on leadership, coaching, and collaboration with Fleet and Service teams. Prior hospitality and supervisory experience are highly valued for delivering outstanding service.