RV Rental Operations Supervisor (Hospitality Supervisor)

Fraserway RV LP; Canada; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Dental benefits

Extended health

Vision benefits

Disability insurance

RRSP

Parental benefits

Training opportunities

Free on-site parking

Job summary

Fraserway RV is seeking an RV Rental Operations Supervisor to lead our Rentals team in Whitehorse, Yukon, ensuring smooth daily operations and exceptional guest experiences.

You will supervise 5–10 staff, coordinate schedules, maintain fleet readiness, and uphold safety and quality standards in a fast-paced, on-site environment.

Qualifications

• Secondary school graduation or equivalent experience.
• 2–3 years in RV rentals, hospitality, tourism, or related service industry.
• Supervisory or team-lead experience.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise, coordinate, schedule, assign, and review 5–10 employees.
• Establish work schedules and coordinate with other departments.
• Ensure rentals are cleaned, inspected, serviced, and ready for departures.
• Monitor fleet readiness, turnaround times, and service quality.
• Hire and train employees in duties, safety, and policies.
• Prepare and submit operational reports.
• Maintain computer systems and coordinate repairs to support operations.

Skills

Leadership

Team supervision

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

RV Rental Operations Supervisor (guest service supervisor) NOC 62022 – Accommodation, travel, tourism and related services supervisors.

Job Category: Dealership

Requisition Number: PRODU003679

• Posted : July 23, 2026
• Full-Time

Locations

Showing 1 location

Whitehorse Whitehorse, YT Y1A, CAN

Description

RV Rental Operations Supervisor (Hospitality Supervisor)
Location: Whitehorse, Yukon
Job type: Permanent, full-time
Hours: 32–40 hours per week
Compensation: $22.00–$26.00 per hour, based on experience and qualifications
Schedule: Days, mornings, evenings, nights, weekends, flexible hours, and overtime as required
Start date: As soon as possible

Do you enjoy leading teams, delivering exceptional customer experiences, and keeping operations running smoothly? Fraserway RV is looking for an RV Rental Operations Supervisor to lead our Rentals team in Whitehorse, Yukon.

Working closely with the Rentals Manager, you will supervise and coordinate the daily activities of 5–10 employees, including rental service clerks, reservation agents, and other travel and accommodation workers. You will help ensure rental RVs are prepared according to reservation schedules while maintaining high customer-service, quality, and safety standards.

What You’ll Do

• Supervise, coordinate, schedule, assign, and review the work of 5–10 employees.
• Establish work schedules and procedures and coordinate activities with other departments.
• Ensure rental RVs are cleaned, inspected, serviced, and ready for scheduled customer departures.
• Perform the same duties as the employees supervised when operationally required.
• Monitor fleet readiness, turnaround times, productivity, and service quality.
• Resolve work-related and customer-service issues and recommend measures to improve productivity, quality, and customer satisfaction.
• Assist customers and guests with special needs.
• Hire and train employees in job duties, safety procedures, and company policies.
• Coach employees and support onboarding, development, and performance management.
• Prepare and submit operational, progress, and other required reports.
• Maintain the operation of computer systems, equipment, and machinery, and coordinate repairs to support business continuity and customer-service delivery.
• Requisition materials and supplies required for rental operations.
• Promote a positive, respectful, and safety-focused workplace.
• Ensure compliance with company policies, operating procedures, and health and safety requirements.

What You’ll Bring

• Secondary school graduation certificate or equivalent experience.
• Two to three years of experience in RV rentals, hospitality, tourism, accommodations, or a related service industry.
• Previous supervisory or team-lead experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to organize a large workload and meet tight deadlines in a fast-paced environment.
• Strong attention to detail and proficiency with Microsoft Outlook.
• Fluency in German is an asset.
• Valid driver’s licence and satisfactory driving record.
• Knowledge of workplace health and safety practices.

Working Conditions

• On-site work with no remote-work option.
• Indoor and outdoor work in varying weather conditions.
• Extended periods of standing.
• Work in a fast-paced environment under pressure and within tight deadlines.
• Ability to lift up to 50 lbs.
• Weekend, evening, night, and seasonal overtime work may be required.

Screening Requirements

The successful candidate will be required to complete:

• A criminal record check
• A driving-record check or driver’s abstract
• A driver’s-licence validity check

Eligible employees receive a comprehensive benefits package that may include:

• Dental, extended health, vision, disability, and paramedical coverage
• Group insurance benefits
• Registered Retirement Savings Plan
• Maternity and parental benefits
• Employer-paid learning and training
• Free on-site parking

Fraserway RV is part of Canada’s largest vertically integrated RV company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help customers feel at home wherever they are on their RV adventures. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and our team does everything possible to help make our customers’ vacation dreams a reality.