Rental Shop Tech -- Winter 2026/2027

Banff Norquay; Banff; Hybrid; CAD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Full season pass

Reciprocal passes

Discounted food and rentals

Limited staff accommodation

Via Ferrata tours (summer)

E-bike day rentals

Job summary

Mount Norquay Ski Resort is seeking friendly Rental Attendants to join our team for the remainder of the winter season. You’ll help guests be fitted with safe, comfortable equipment and provide a positive, service-oriented experience.

This role requires strong communication, teamwork in a fast-paced environment, and a commitment to safety. Prior retail or rental experience is a plus, and skiing or snowboarding knowledge is helpful.

Qualifications

• Clear communication and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and safety awareness.
• Skiing or snowboarding experience is an asset.
• Retail or rental exposure is an asset.
• Willingness to follow company policies and wear uniform.

Responsibilities

• Fit guests with ski and snowboard equipment (boots, skis, boards, helmets, poles).
• Adjust bindings per safety standards and manufacturer guidelines.
• Educate guests on equipment use and care.
• Process rental transactions using POS systems.
• Maintain cleanliness and organization of the rental shop.
• Inspect returned equipment for damage and proper storage.
• Assist with tuning, light maintenance, and equipment prep.
• Provide friendly, knowledgeable, and professional customer service.
• Collaborate with other departments for smooth guest flow.

Skills

Communication

Customer service

Teamwork

Attention to detail

Safety awareness

Skiing/snowboarding knowledge

Retail experience

Equipment fitting

Policy adherence

Grooming standards

Tools

POS systems

Job description

Mount Norquay is seeking friendly, reliable, and guest-focused individuals to join our team as Rental Attendants for the remainder of the winter season. This is an exciting opportunity to work in the heart of the Canadian Rockies while gaining valuable experience in a fast-paced, service-oriented environment.

As a Rental Attendant, you’ll play a key role in ensuring our guests are properly fitted with safe, comfortable equipment so they can have the best possible experience on the mountain.

Key Responsibilities

• Fit guests with appropriate ski and snowboard equipment (boots, skis, snowboards, helmets, poles)
• Adjust bindings in accordance with safety standards and manufacturer guidelines
• Educate guests on proper equipment use and basic care
• Process rental transactions using POS systems
• Maintain cleanliness and organization of the rental shop
• Inspect returned equipment for damage and ensure proper storage
• Assist with tuning, light maintenance, and equipment preparation as required
• Provide friendly, knowledgeable, and professional customer service at all times
• Work collaboratively with other departments to ensure smooth guest flow

Qualifications

• Excellent communication and customer service skills
• Comfortable working in a fast-paced, team-oriented environment
• Strong attention to detail and commitment to safety
• Skiing or snowboarding experience is an asset
• Previous retail, rental, or customer service experience is an asset
• Ability to learn equipment fitting and binding adjustment procedures
• Willingness to follow company policies, wear uniform, and maintain grooming standards

Work Conditions & Physical Requirements

• Indoor position with periods of outdoor work helping with snow removal, most time spent on your feet
• Ability to lift and carry skis, snowboards, and rental equipment (up to 50 lbs)
• Shift work, including weekends and holidays, is required during peak season
• Busy environment during holidays and high-traffic periods

Perks & Benefits

• Full season pass for Mount Norquay
• Access to reciprocal passes at many other ski resorts
• Discounted food, retail, and rentals across the resort
• Limited staff accommodation available
• Free Via Ferrata tours (summer) and E-bike day rentals
• Work in a close-knit, supportive, and iconic mountain resort environment

Inclusion Statement

Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds.

If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you.

Job Types: Full-time, Seasonal

Contract length: 6-7 Months dependent on start date

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person