Rental Shop Tech -- Winter 2026/2027

GetHired, Inc.; Banff; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Full season pass

Reciprocal passes

Discounted food & rentals

Staff accommodation

Via Ferrata tours

E-bike day rentals

On-site parking

Job summary

Mount Norquay Ski Resort in Alberta is seeking friendly Rental Attendants for the upcoming winter season to help guests be safely fitted with ski and snowboard equipment and to ensure a smooth experience on the mountain. You will assist with equipment fitting, explain basic care, process transactions at the rental shop, and maintain a clean, organized space while delivering warm, professional service.

This on-site role requires weekend and holiday shifts during peak season; perks include a

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and safety.
• Skiing or snowboarding experience is an asset.
• Previous retail, rental, or customer service experience is an asset.
• Willingness to learn equipment fitting and binding procedures.
• Must follow grooming and uniform policies.

Responsibilities

• Fit guests with appropriate ski and snowboard equipment (boots, skis, snowboards, helmets, poles).
• Adjust bindings in accordance with safety standards and manufacturer guidelines.
• Educate guests on proper equipment use and basic care.
• Process rental transactions using POS systems.
• Maintain cleanliness and organization of the rental shop.
• Inspect returned equipment for damage and ensure proper storage.
• Assist with tuning, light maintenance, and equipment preparation as required.
• Provide friendly, knowledgeable, and professional customer service at all times.
• Work collaboratively with other departments to ensure smooth guest flow.

Skills

Customer service

Communication skills

Team player

Detail-oriented

Safety awareness

Skiing or snowboarding experience

Retail or rental experience

Job description

Mt Norquay is seeking friendly, reliable, and guest-focused individuals to join our team as Rental Attendants for the upcoming winter season. This is an exciting opportunity to work in the heart of the Canadian Rockies while gaining valuable experience in a fast-paced, service-oriented environment.

As a Rental Attendant, you’ll play a key role in ensuring our guests are properly fitted with safe, comfortable equipment so they can have the best possible experience on the mountain.

Key Responsibilities

• Fit guests with appropriate ski and snowboard equipment (boots, skis, snowboards, helmets, poles)
• Adjust bindings in accordance with safety standards and manufacturer guidelines
• Educate guests on proper equipment use and basic care
• Process rental transactions using POS systems
• Maintain cleanliness and organization of the rental shop
• Inspect returned equipment for damage and ensure proper storage
• Assist with tuning, light maintenance, and equipment preparation as required
• Provide friendly, knowledgeable, and professional customer service at all times
• Work collaboratively with other departments to ensure smooth guest flow

Qualifications

• Excellent communication and customer service skills
• Comfortable working in a fast-paced, team-oriented environment
• Strong attention to detail and commitment to safety
• Skiing or snowboarding experience is an asset
• Previous retail, rental, or customer service experience is an asset
• Ability to learn equipment fitting and binding adjustment procedures
• Willingness to follow company policies, wear uniform, and maintain grooming standards

Work Conditions & Physical Requirements

• Indoor position with periods of outdoor work helping with snow removal, most time spent on your feet
• Ability to lift and carry skis, snowboards, and rental equipment (up to 50 lbs)
• Shift work, including weekends and holidays, is required during peak season
• Busy environment during holidays and high-traffic periods

Perks & Benefits

• Full season pass for Mount Norquay
• Access to reciprocal passes at many other ski resorts
• Discounted food, retail, and rentals across the resort
• Limited staff accommodation available
• Free Via Ferrata tours (summer) and E-bike day rentals
• Work in a close-knit, supportive, and iconic mountain resort environment
• On-site parking

Inclusion Statement

Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds.

If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you.