Rental Manager

Driving Force Fleet Solutions; Kamloops; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in transportation and fleet management is looking for a Rental Manager for their Edmonton West branch. This role involves driving operational performance, ensuring customer satisfaction, and developing a positive team culture. Ideal candidates will have leadership experience and a strong customer service focus, contributing to a dynamic work environment in a growing organization.

Benefits

Discretionary annual bonus

Benefits and wellness programs

RSP matching program

Career development programs

Thrive wellness program

Qualifications

• 2-3 years of leadership experience in retail or customer service.
• Strong organizational and problem-solving skills.

Responsibilities

• Lead the rental team to enhance customer service and performance.
• Manage hiring, onboarding, training, and employee development.
• Analyze fleet data for profitability and operational improvements.

Skills

Customer Relationship Building

Leadership

Multitasking

Detail-oriented

Problem-solving

Microsoft Office

Job description

The Driving Force Group of Companies is a network of world-class transportation and fleet management solutions companies. We’re proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we’ve grown into an industry leader, operating across Canada and the United States, spanning over 40 locations with over 600 + employees.

We are currently seeking a Rental Manager to join our Driving Force division at our Edmonton West branch . This role provides leadership and role modeling to Rentals employees to deliver an exceptional service experience for customers. Key responsibilities include driving the department's operating performance, customer satisfaction, fostering a positive employee culture, ensuring a safe work environment, managing budgets, and maintaining effective vendor relationships.

What Moves You

• You thrive in dynamic environments with numerous moving parts, and you excel at streamlining them for optimal performance.
• You're a highly motivated team leader who derives great fulfillment from inspiring, guiding, and nurturing your team.
• You lead by example and embody the values of Integrity, Respect, Commitment, and Passion in your leadership style.

What You’ll Do

• Make hiring decisions for the rental department, including interviewing and selecting new team members.
• Provide support for the orientation, onboarding, training, and career development of team members to enhance their skills and engagement.
• Plan and facilitate regular meetings to communicate process improvements, cultural values, and other important company information to the team, ensuring they are informed and aligned with the company's vision and goals.
• Foster strong customer relationships by establishing rapport, understanding the unique needs, expectations, and requirements of each customer.
• Uphold our customer service promise while encouraging the team to do the same.
• Regularly monitor customer reviews online to ensure high-quality service and safeguard our public image.
• Participate in pre-fleet ordering, fleet receiving, rig-up, and de-fleeting processes in accordance with company policies and guidelines.
• Analyze vehicle fleet data to identify opportunities for increased utilization, reduction of excess inventory, and enhanced profitability.
• Collaborate with the credit department to establish accounts and collect outstanding invoices.
• Participate in budget planning with the Branch Manager.

What You Bring

• You bring 2-3 years of leadership experience in retail customer service, sales, or operations.
• You know how to build relationships with customers, vendors, and internal partners.
• You are highly organized, detail-oriented, and adept at multitasking, problem-solving, and ensuring compliance with procedures.
• You know your way around Microsoft office.

Why work with us?

The Driving Force Group of Companies combines numerous pay and benefit strategies to provide a comprehensive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at The Driving Force Group of Companies. This may include annual discretionary bonus, benefits and wellness programs, RSP matching program, and multiple career development programs. We support your wellbeing through our Thrive wellness program and we ‘ Celebrate Great ’ through our rewards and recognition programs.

The Driving Force Groups of Companies values diversity and is committed to providing equal opportunities in the workplace. We invite applicants from qualified individuals of all backgrounds. While we welcome all interested candidates, only those selected for an interview will receive further communication.

If you require accommodation during any part of the recruitment process, please let us know.