Rental Coordinator

Cooper Equipment Rentals; Surrey; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefit package

Uniform & safety gear provided

RRSP Match

Safety-minded organization

Continuous training & development

Job summary

Cooper Equipment Rentals in Surrey, BC is seeking a dedicated Rental Coordinator to support the daily branch operations. The role focuses on accurate processing of inquiries, contracts, and logistics to deliver reliable service.

You will coordinate deliveries and pickups, collaborate with the service team on repairs and maintenance, maintain inventory accuracy, and ensure efficient documentation and billing processes in a fast-paced environment.

Qualifications

• 3+ years of experience in construction, customer service, or related field is required.
• Experience in equipment rental industry is an asset.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication with customers, drivers, technicians, and sales staff.

Responsibilities

• Answer inquiries from customers and sales teams with rental solutions and process contracts.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines.
• Collaborate with Service Department for repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records and reconcile updates daily for inventory control.
• Manage rental documentation including cycle billing, contract filing, and open-order reports.

Skills

Customer service

Communication

Microsoft Office

Logistics

Education

High school diploma or equivalent

Post-secondary education in business/administration/logistics

Tools

Microsoft Word

Excel

Outlook

PowerBI

Job description

Build your Career at Cooper Equipment RentalsWe are looking for customer-oriented, motivated individuals to join our professional team.Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.Why Work with Us? Perks!Competitive salaryExcellent benefit package with premiums paid by the companyUniform, safety boots/shoes, safety gear providedRRSP MatchSafety-minded organizationStable, year-round employmentContinuous training, learning and development opportunitiesFun-loving work environment with strong social responsibilityJob Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment.What You’ll Be DoingDuties and Responsibilities:Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference. What You’ll Bring to the TeamQualifications and Requirements:Minimum of 3 years of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset.High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.Knowledge of construction equipment and rental fleet operations is an asset.Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.Customer-focused mindset with strong relationship-building skills.Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.Comfortable learning and working with rental management systems (Systematics or similar software preferred).Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.Ability to work independently as well as collaboratively in a team environment.Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.Commitment to workplace safety and adherence to all company safety standards.High level of accountability, professionalism, and pride in your work.Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.Pay Range:$60,000 - $65,000 annuallyLocation:8167 132nd St Surrey, BC V3W 4N5