Rental Coordinator

Cooper Equipment Rentals Limited; Surrey; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

RRSP matching

Uniforms provided

Safety gear provided

Stable employment

Training programs

Cooper Difference

Job summary

Cooper Equipment Rentals Limited is seeking a detail-oriented Rental Coordinator to support daily branch operations in Surrey, BC. You will be the main contact for customer inquiries, rentals, and logistics, ensuring accuracy and a high standard of service.

This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment while adhering to safety standards and company procedures.

Qualifications

• Minimum of 3 years of experience in construction, customer service, or related field.
• Experience in equipment rental industry is a definite asset.
• High school diploma or equivalent required; post-secondary education is an asset.

Responsibilities

• Answer customer and sales inquiries, provide rental solutions and process contracts.
• Coordinate equipment deliveries and pickups with drivers; track timelines.
• Collaborate with Service Department for repairs and fleet availability.
• Maintain accurate inventory records and daily updates.
• Manage rental documentation including invoices, filings, and exchanges.
• Use Systematics to manage rentals accurately and efficiently.
• Coordinate with shop and yard staff to ensure equipment is rental-ready.
• Resolve customer issues with high service levels and professionalism.
• Follow SOPs to ensure consistency, compliance and efficiency.
• Promote safety policies and Cooper Difference.

Skills

Customer service

Communication

Organizational skills

Multitasking

Relationship building

Education

High school diploma

Post-secondary in business/administration/logistics

Tools

Systematics

PowerBI

Microsoft Office

Job description

Build your Career at Cooper Equipment Rentals We are looking for customer-oriented,motivatedindividuals to join our professional team. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

Job Summary:

We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment.

What You’ll Be Doing Duties and Responsibilities:

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
• Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

What You’ll Bring to the Team Qualifications and Requirements:

• Minimum of 3 years of experience in the construction industry, customer service, or a related field is required.
• Experience in the equipment rental industry is a definite asset.
• High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.
• Knowledge of construction equipment and rental fleet operations is an asset.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
• Customer-focused mindset with strong relationship-building skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.
• Comfortable learning and working with rental management systems (Systematics or similar software preferred).
• Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
• Ability to work independently as well as collaboratively in a team environment.
• Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

#SJ1 Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videoscooperequipment.ca/careers. At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range: $60,000 - $65,000 annually
Location: 8167 132nd St Surrey, BC V3W 4N5

At Cooper Equipment Rentals, it’s about more than equipment - it’s the people behind it. Proudly Canadian owned since 1972, we are one professional team driven by honesty, reliability, and fresh thinking. We’re known for top-quality equipment, but what truly sets us apart is our expertise, customer service, and safety-first mindset. Every role at Cooper plays a part in building and maintaining the communities we live and work in. If you’re looking for a workplace where your contributions matter, your ideas are valued, and your career can grow with a company that’s going places — welcome to the Cooper Difference. Check out our 'Day in the Life' videos to learn more about careers at Cooper! Introduce yourself to our Talent Development Team and we’ll get in touch if there’s a role that could be a great match.