Rental Coordinator

Cooper Equipment Rentals Limited; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in equipment rentals is seeking a Rental Coordinator to join their team. This role involves managing customer inquiries, processing rental contracts, and maintaining strong customer relationships. Ideal candidates will have experience in customer service or the construction industry, along with strong problem-solving and communication skills. The company offers competitive salaries, excellent benefits, and a commitment to diversity and inclusion.

Benefits

Competitive salary

Excellent benefits package

Uniform and safety gear provided

RRSP Match

Continuous training and development opportunities

Fun-loving work environment

Qualifications

• At least one year of experience in customer service or construction industry.
• Self-motivated and positive-minded team player.
• Comfortable using computers and relevant software.

Responsibilities

• Respond to phone inquiries from customers and outside sales representatives.
• Process new rental contracts daily.
• Coordinate with drivers for timely delivery of equipment.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Job description

Join to apply for the Rental Coordinator role at Cooper Equipment Rentals Limited

Build your career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position, applicants should currently reside in Canada and be legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefits package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning, and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

Duties and Responsibilities:

• Respond to phone inquiries from customers and outside sales representatives.
• Greet walk-in customers and assist them with their requirements.
• Establish and maintain strong customer relationships.
• Process new rental contracts daily.
• Manage and update on-site equipment inventory, sharing information with the team.
• Oversee cycle billing, contract filing, equipment exchanges, and weekly open contract reports.
• Collaborate with the service department to address service and repair issues with rental equipment.
• Coordinate with drivers for the timely delivery of construction equipment to job sites.

What You’ll Bring To The Team

Qualifications and Requirements:

• At least one year of experience in customer service or the construction industry (experience in construction equipment rental is a plus).
• A self-motivated and positive-minded team player who is customer-focused.
• Ability to work efficiently in a fast-paced environment with tight deadlines.
• Comfortable using computers and relevant software.
• Willingness to work overtime and participate in an on-call rotation.
• Strong problem-solving, communication, and interpersonal skills.
• A professional, courteous approach in interactions with customers and colleagues.
• A commitment to excellence and pride in your work.

Interested candidates can learn more about this opportunity and others at Cooper by visiting our Careers page for Day in the Life videos at cooperequipment.ca/careers.

We are committed to building an inclusive and diverse team, ensuring everyone has an equitable opportunity to thrive. We celebrate diversity, equity, and inclusion and are dedicated to creating a safe, respectful, and welcoming environment. For questions or accommodations, contact us at [e-mail].