Leasing & Resident Experience Specialist (*Talent Pool*)

CAPREIT Apartments; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Leasing & Resident Experience Specialist to join their dynamic Ottawa team. This role is pivotal in fostering relationships with residents, ensuring a seamless leasing process, and enhancing community engagement. You'll conduct property tours, manage rental applications, and respond to resident inquiries, all while working within a supportive and growth-oriented environment. The company values its employees as key assets and offers a competitive salary along with a comprehensive benefits package. If you're passionate about providing exceptional service and building a vibrant community, this opportunity is perfect for you.

Benefits

Competitive Base Salary

Paid Vacation

Flexible Health, Dental & Vision Benefits

Employee Savings Plan

Employee & Family Assistance Plan

Learning & Professional Development

Qualifications

• 3-5 years of experience in hospitality or property management.
• Strong customer service and sales skills are essential.

Responsibilities

• Conduct property tours and process rental applications.
• Respond to resident inquiries and collaborate with maintenance.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Organizational Skills

Time Management

Education

Experience in Hospitality or Property Management

Tools

Microsoft Office

Property Management Software

Job description

Are you passionate about building relationships, with a proven track record of success in a hospitality, property management or high-end retail sales role?

Interested in joining one of Canada's consistently recognized 50 Best Employers' talent pool to build a future career in residential property management?

If you are eager to be considered for upcoming Leasing & Resident Experience Specialist opportunities within our Ottawa's dynamic team, we want to hear from you!

Who are we?

We are a growth-oriented company that owns and operates the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team.

Our employees are essential to the success of our communities and we consider them our most valuable assets. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in our industry-leading levels of Employee Engagement.

About the Future Leasing & Resident Experience Specialist opportunity:

1. Conduct property tours and provide information about the community and its amenities to prospective residents.
2. Process rental applications and lease agreements.
3. Respond to resident inquiries and concerns in a timely and professional manner.
4. Collaborate with the maintenance team to ensure that resident service requests are addressed promptly.
5. Maintain accurate and up-to-date records of resident interactions and leasing activity.
6. Plan and execute resident events and activities to foster a sense of community, as needed.
7. Continuous engagement with residents throughout the duration of their tenancy - fostering tenant retention and a sense of community.
8. Other duties as assigned.

What will you need to succeed:

1. 3-5 years of prior experience in hospitality, property management or a related field.
2. Excellent customer service, sales and interpersonal skills.
3. Ability to work evenings and weekends when needed to meet business requirements.
4. Strong organizational and time management skills.
5. Proficiency in Microsoft Office and property management software.
6. Ability to work independently and as part of a team.
7. Commitment to providing an exceptional resident experience.
8. Valid driver’s licence, clean driver abstract, and reliable, insured means of personal transportation to and between work locations may be required for some locations.

What will be in it for you?

At CAPREIT, we reward all permanent full-time employees:

1. Competitive Base Salary.
2. Paid Vacation.
3. Flexible Health, Dental & Vision Benefits.
4. Employee Savings Plan.
5. Employee & Family Assistance Plan.
6. Learning & Professional Development.

By joining our talent pool, you will have priority access to speak with our hiring team about your interest and relevant experience, giving you the opportunity to make valuable connections. As we continue to grow, you will be among the first to be considered for upcoming Leasing & Resident Experience Specialist positions.

Your opportunity to build an exciting career!