Rental Coordinator

Hoskin Scientific Limited; Oakville; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Engaging workplace

Job summary

Hoskin Scientific Limited in Oakville is seeking a Rental Coordinator to manage all rental activities in the region. You will deliver top‑notch customer service, maintain existing business, and pursue new rental opportunities while optimizing the fleet.

You will collaborate with sales, service and warehouse teams to ensure accurate quotes, timely deliveries, and proper unit preparation and maintenance. Prior rental experience and CRM familiarity are preferred.

Qualifications

• Post-secondary education in a related science discipline is an asset.
• Experience in rental environments with success matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Responsibilities

• Live and demonstrate the company's purpose and values with a focus on delivering an excellent customer experience.
• Work safely and in alignment with all health and safety regulations.
• Seek new rental opportunities, develop leads from the company website, and respond to inquiries.
• Quote rates, deliveries, and terms; secure and fulfill rental orders.
• Prepare rental units for shipping, maintenance, and calibration as needed.
• Coordinate billing, invoicing, and payments; support warehouse and service teams.

Skills

Customer service

Negotiation

Communication

Organization

Time management

Education

Post-secondary science discipline asset

Tools

CRM systems

Job description

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary

The Rental Coordinator is responsible for all rental activity in their region. Based in our Oakville office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company’s rental fleet.

Duties And Responsibilities

• Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations.
• Be knowledgeable about all rental units and their application. (Internal training will be provided.)
• Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries.
• Qualify opportunities and source the best rental item for the customer's application.
• Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
• Secure and fulfill orders, including:
• Creating and collecting rental agreements
• Preparing rental units for shipping
• Prepare, maintain, and calibrate units as needed.
• Attend to A/R and A/P activities associated with Service & Rental business.
• Support other offices during peak periods and during vacation and sick coverage.
• Fully participate in annual warehouse inventory and unit fleet counts.
• Provide support to the Service department as directed by management.
• Support the warehouse during peak periods and/or manpower shortages.
• Perform additional duties as assigned to support the team and organizational goals.

Qualifications And Education

• Post-secondary education in a related science discipline is considered an asset.
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Knowledge / Skills / Abilities

• Working knowledge of rental fleet management and operations is an asset.
• Proven analytical and problem-solving abilities for customer and company needs.
• Professional presentation and communication skills.
• Excellent verbal and written communication skills in English.
• Strong organization and time management skills.
• Proficiency with Windows and Microsoft applications.
• Strong negotiation and closing skills.
• Self-motivated with the ability to work independently and collaboratively to meet or exceed goals.
• Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business.

Key Working Relationships

• Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues.
• Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders.
• Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals.
• Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance