Rental Coordinator

Hoskin Group; Oakville; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Education reimbursement

Vision care

Job summary

Hoskin Group in Oakville, Ontario is seeking a Rental Coordinator to own regional rental activity and serve as a key resource for customers. Based in our Oakville office, you will enhance service, grow business, optimize the rental fleet, and ensure accurate order fulfillment.

You will manage customer inquiries, quote rates, process orders, and collaborate with sales, service, and shipping teams to support ongoing operations.

Qualifications

• Post-secondary education in a related science discipline is an asset.
• Proven experience in rental environments with success matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Responsibilities

• Provide top-notch customer service for rental activity and inquiries.
• Qualify opportunities and source the best rental item for the customer’s application.
• Quote rates, deliveries, and terms; schedule timely follow-ups.
• Secure and fulfill orders: rental agreements, shipping, and invoicing.
• Prepare, maintain and calibrate units as needed.
• Assist with A/R and A/P activities for Service & Rental.
• Coordinate with sales, finance, service and shipping teams to support rental operations.

Skills

CRM experience

Customer service

Negotiation

Organization

Communication

Team collaboration

Education

Post-secondary education in related science

Tools

CRM software

Microsoft Office

Job description

Hoskin Scientifichas been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:

The Rental Coordinator is responsible for all rental activity in their region. Based in our Oakville office, you aim to be a reliable rental resource for external and internal customers. Your responsibilities include providing top-notch customer service with a positive attitude, maintaining existing business and seeking new business opportunities, optimizing the rental fleet's inventory, and being a good steward of the company’s rental fleet.

Duties and Responsibilities:

• Purpose & Values: Live and demonstrate the company's purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health and safety regulations.
• Be knowledgeable about all rental units and their application. (Internal training will be provided.)
• Seek new rental opportunities, develop leads from the company website, and promptly respond to customer emails and phone inquiries.
• Qualify opportunities and source the best rental item for the customer's application.
• Quote rates, deliveries, and terms to all customers and schedule timely follow-up.
• Secure and fulfill orders, including:
  • Creating and collecting rental agreements
  • Preparing rental units for shipping
  • Processing rental invoices
• Prepare, maintain, and calibrate units as needed.
• Attend to A/R and A/P activities associated with Service & Rental business.
• Support other offices during peak periods and during vacation and sick coverage.
• Fully participate in annual warehouse inventory and unit fleet counts.
• Provide support to the Service department as directed by management.
• Support the warehouse during peak periods and/or manpower shortages.
• Perform additional duties as assigned to support the team and organizational goals.

Qualifications and Education:

• Post-secondary education in a related science discipline is considered an asset.
• Proven experience in rental environments with success in matching customer requirements to a broad array of products.
• Experience working with CRM systems and related tools to capture customer information and rental activity.

Knowledge / Skills / Abilities

• Working knowledge of rental fleet management and operations is an asset.
• Proven analytical and problem-solving abilities for customer and company needs.
• Professional presentation and communication skills.
• Excellent verbal and written communication skills in English.
• Strong organization and time management skills.
• Proficiency with Windows and Microsoft applications.
• Strong negotiation and closing skills.
• Self-motivated with the ability to work independently and collaboratively to meet or exceed goals.
• Positive attitude.
• Ability to partner with key stakeholders, including sales, finance, service, and shipping, to support the growth and ongoing operations of the company's rental business.

Key Working Relationships

• Build and maintain strong relationships with customers renting equipment or services. This includes understanding customer needs, providing excellent service, and resolving concerns or issues.
• Collaborate with the sales team to ensure customer requirements are met and equipment is available when needed. Work closely with sales representatives to fulfill customer orders.
• Coordinate billing, invoicing, and payment processes with finance and accounting departments to ensure accurate and timely financial transactions related to rentals.
• Coordinate with service and warehouse teams to ensure timely equipment delivery, installation, and maintenance

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Education reimbursement
• Vision care