Rental Specialist - Hamilton

OSR OnSite Rentals Co Inc; Hamilton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Overtime eligibility

Performance-based incentives

Training on tools and rental systems

Growth path to manager or technician

Health and dental benefits

Job summary

OnSite Rentals is looking for a Rental Specialist to be the face of the operation, helping customers choose the right equipment and ensuring rentals go out safely and promptly. You will also prepare and inspect equipment, maintain the fleet, and support safe, efficient center operations.

The role blends customer engagement with hands-on gear work. This position offers growth toward management or technician roles and provides training, benefits, and overtime eligibility.

Qualifications

• 1-3 years of customer-facing experience - retail, rental, or similar.
• Natural ability to connect with people and make them feel looked after.
• Mechanical aptitude and comfort working with tools and equipment.
• Strong work ethic and proactive approach.
• Basic computer skills for rental system entry and fleet tracking.
• Physical capability to safely lift 50+ lbs and work in an active, hands-on environment.

Responsibilities

• Greet every customer with energy and genuine interest in helping them succeed with their project.
• Help customers select the right equipment, accessories, and solutions for their specific needs.
• Walk customers through safe operation, proper use, and what to watch for in the field.
• Handle check-in and check-out transactions accurately and efficiently.
• Build relationships with repeat customers and contractors who count on us to know their needs.
• Prepare and stage equipment for reservations and pickups.
• Inspect returned equipment thoroughly for damage, wear, and safety compliance.
• Clean and turn equipment quickly so it’s available for the next customer.
• Perform basic maintenance and minor repairs to keep the fleet in top condition.
• Maintain accurate fleet status in the rental management system.
• Maintain a clean, organized, and safe rental area.
• Follow all safety procedures and ensure every rental meets safety compliance before it goes out.
• Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed.

Skills

Customer-facing experience

People skills

Mechanical aptitude

Strong work ethic

Basic computer skills

Lifting 50+ lbs

Tools

Rental software

Job description

Be the reason every customer leaves with confidence and comes back.

About Us

OnSite Rentals is a growing tool and equipment rental company committed to putting the right equipment in the hands of the people who build, fix, and create - and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team.

The Role

As a Rental Specialist, you are the face of our operation. You are on the front line of the customer experience - helping customers choose the right equipment, getting rentals out the door efficiently, and making sure every piece of equipment is clean, safe, and rental-ready. This role blends genuine customer engagement with hands-on equipment work, and it takes someone who is comfortable doing both well.

What You’ll Do

Serving customers

• Greet every customer with energy and genuine interest in helping them succeed with their project
• Help customers select the right equipment, accessories, and solutions for their specific needs
• Walk customers through safe operation, proper use, and what to watch for in the field
• Handle check-in and check-out transactions accurately and efficiently
• Build relationships with repeat customers and contractors who count on us to know their needs

Keeping the fleet rental-ready

• Prepare and stage equipment for reservations and pickups
• Inspect returned equipment thoroughly for damage, wear, and safety compliance
• Clean and "turn" equipment quickly so it’s available for the next customer
• Perform basic maintenance and minor repairs to keep the fleet in top condition
• Maintain accurate fleet status in the rental management system

Keeping the centre running well

• Maintain a clean, organized, and safe rental area
• Follow all safety procedures and ensure every rental meets safety compliance before it goes out
• Support efficient workflows, assist with inventory, and communicate clearly with teammates
• Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed

What We Offer

• Competitive hourly pay with overtime eligibility
• Performance-based incentives tied to store success
• Training on tools, equipment, and rental systems
• Clear growth path to manager or technician roles
• Health and dental benefits

What We’re Looking For

You bring

• 1-3 years of customer-facing experience - retail, rental, or similar
• A natural ability to connect with people and make them feel looked after
• Mechanical aptitude and comfort working with tools and equipment
• A strong work ethic and proactive approach
• Basic computer skills for rental system entry and fleet tracking
• The physical capability to safely lift 50+ lbs and work in an active, hands-on environment

You are

• Genuinely people-oriented - you enjoy helping others and it shows
• Dependable - your team and customers know they can count on you
• Curious about equipment and motivated to keep learning
• Calm under pressure and adaptable when the pace picks up

Compensation

• Hourly Rate: CAD $20 - $25 / hour
• Commission / Bonus: Tied to store performance and customer experience

OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request. While all applications are appreciated, only those selected for an interview will be contacted.