Rental Coordinator

Cooper Equipment Rentals Limited; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cooper Equipment Rentals Limited is seeking a Rental Coordinator for their Calgary location. The role involves customer service, processing rental agreements, and maintaining equipment inventory. Candidates should have experience in customer service or the construction industry, along with exceptional communication skills. This position offers a full-time opportunity with a comprehensive benefits package.

Benefits

Excellent benefit package with premiums paid by the company

Uniform, safety boots / shoes, safety gear provided

RRSP Match

Continuous training, learning and development opportunities

Stable, year-round employment

Qualifications

• Minimum of two years of experience in customer service or construction.
• Strong focus on customer satisfaction and ability to thrive in a fast-paced environment.
• Valid class 5 driver’s license with a clean driver’s abstract.

Responsibilities

• Answer incoming calls from customers and assist promptly.
• Build and maintain positive relationships with customers.
• Process new rental agreements and manage cycle billing.

Skills

Customer satisfaction

Problem-solving

Communication

Interpersonal skills

Tools

Microsoft Office

Job description

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We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Excellent benefit package with premiums paid by the company
• Uniform, safety boots / shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You'll Be Doing

Duties & Responsibilities

• Answer incoming calls from customers and external sales reps, providing prompt and helpful assistance.
• Build and maintain positive, long-term relationships with customers.
• Handle the daily processing of new rental agreements.
• Maintain and update equipment inventory on-site, ensuring accurate communication with the team.
• Manage cycle billing, organize contract documentation, coordinate equipment exchanges, and track weekly open contracts.
• Partner with the service department to resolve maintenance and repair issues related to rental equipment.
• Work closely with drivers to ensure timely delivery of construction equipment to designated job sites.

Qualifications & Requirements

What You’ll Bring to the Team

• Minimum of two years of experience in customer service or the construction industry (experience in equipment rental is a plus).
• A proactive team player with a strong focus on customer satisfaction.
• Ability to thrive in a fast-paced environment and meet tight deadlines.
• Proficient with computers and related Microsoft Office
• Flexibility to work overtime and participate in an on-call rotation as needed.
• Excellent problem-solving abilities, along with strong communication and interpersonal skills.
• Professional demeanor with a courteous and respectful approach to colleagues and customers alike.
• A dedication to quality and a strong sense of pride in your work.
• Valid class 5 driver’s license with a clean or satisfactory driver’s abstract (no more than three demerit points). You will be required to provide a copy of your updated driver’s abstract upon request.

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca / careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at [emailprotected] .

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative, Customer Service, and Sales

Construction

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