Customer service/Equipment rental coordinator

TheRentalGuys.ca; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

A fast-growing equipment rental company is seeking a motivated Equipment Rental Coordinator in Calgary. Join a dynamic team where you'll handle customer inquiries, coordinate rentals, and work with maintenance teams to ensure optimal service delivery. The ideal candidate excels in a fast-paced environment and values excellent customer service.

Qualifications

• At least two years of experience in customer service, retail, construction, or rental industries.
• Self-starter and team player.
• Thrives in a fast-paced environment.

Responsibilities

• Answer all phone/email inquiries and process rental requests professionally.
• Coordinate with delivery drivers and maintain daily inventory.
• Generate new business through cold calling.

Skills

Customer Service

Communication

Organization

Education

High School Diploma

Post-Secondary Education

Tools

Microsoft Office

Job description

Customer Service / Equipment Rental Coordinator

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Job Description

Knowledgeable customers rely on TheRentalGuys.ca for smarter equipment rental solutions across Canada. We work as a professional team, bringing energy and fresh ideas to our customers' needs. We are honest, fun-loving, and passionate about the rental business.

Apply in person only at 7503 30 Street SE Calgary, Monday to Friday, 7am-3pm

An Equipment Rental Coordinator / Customer Service Representative is crucial to the rental experience. As the first point of contact via phone or email, professionalism and excellent customer service are essential. This role involves handling rental inquiries internally and externally in a fast-paced environment. Strong communication and organization skills are vital for success and growth within our organization.

Job Summary

We seek a motivated, customer-oriented Equipment Rental Coordinator to join our Calgary head office, fulfill customer requirements, and grow with us.

Responsibilities and Duties

• Answer all phone/email inquiries and process rental requests professionally and effectively.
• Coordinate with delivery drivers across Canada and the USA.
• Work with maintenance staff to ensure equipment readiness.
• Maintain and document inventory daily, with a strong focus on inventory control.
• Process new rental contracts daily following SOPs.
• Coordinate with the Service Department on equipment and repair issues.
• Cold call potential customers to generate new business.

Qualifications and Skills

• At least two years of experience in customer service, retail, construction, or rental industries.
• High school diploma or equivalent; post-secondary education is a plus.
• Self-starter, customer-focused, team player.
• Thrives in a fast-paced, deadline-driven environment.
• Microsoft Office proficiency (5+ years required).
• Excellent customer service and organizational skills.

Know-How & Experience

• Strong communication and interpersonal skills.
• English and Spanish language skills are an asset.
• Proven customer relations, problem-solving, and decision-making abilities.
• Detail-oriented with strong planning skills.
• Ability to work independently and in a team.
• Safety-conscious, pride in work, and sense of urgency.
• Excellent analytical and reasoning skills.

Additional Details

This is a seasonal position with potential for full-time permanent employment.

Company Description

Fun, casual, and fast-paced environment.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Administrative

Industries

Retail, Office Equipment