Rental Concierge & Customer Experience Coordinator

TownPost; Coaldale; On-site; CAD 42,000 - 54,000; Full time

Job summary

Strait Way Rentals in Coaldale, AB is seeking a Customer Service & Rental Coordinator to provide fast, friendly, and helpful service. You’ll answer calls, book rentals, and assist customers in selecting the right equipment.

You’ll prepare rental agreements, handle email inquiries, coordinate deliveries and pickups, and support daily office operations. We offer training, a team environment, and opportunities for long‑term growth.

Qualifications

• No experience required — training provided.
• Must be able to understand and speak English very well.
• Ability to work in a fast-paced environment and as part of a team.

Responsibilities

• Answer incoming phone calls and assist customers
• Book and schedule equipment rentals
• Help customers choose the right equipment for their projects
• Prepare rental agreements and paperwork
• Respond to email and online inquiries
• Coordinate deliveries and pickups
• Follow up on rentals and returns
• Support daily office operations (receiving pallets and packages)

Skills

Customer service

Communication skills

English proficiency

Team player

Fast learner

Dependable

Initiative

Adaptable

Job description

Strait Way Rentals in Coaldale, AB is seeking a Customer Service & Rental Coordinator to provide fast, friendly, and helpful service. You’ll answer calls, book rentals, and assist customers in selecting the right equipment.

You’ll prepare rental agreements, handle email inquiries, coordinate deliveries and pickups, and support daily office operations. We offer training, a team environment, and opportunities for long‑term growth.