Rental Coordinator

Falcon Equipment Rentals Inc.; Town of Slave Lake; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Great employee benefits

Guaranteed hours

Home every night

Collaborative team environment

Job summary

Falcon Equipment Rentals is seeking a motivated Rental Coordinator for our Slave Lake branch. You will handle daily front counter duties, rent and sell equipment, process contracts, and build strong customer relationships in a team-focused environment.

Qualified candidates have at least two years in customer service or retail, preferably in rentals, and Grade 12 or equivalent. Knowledge of equipment and computer systems is an asset; safety compliance is valued.

Qualifications

• Minimum of two years’ experience in customer service/retail, preferably rental
• Minimum grade 12 or equivalent
• Ability to follow verbal and written procedures
• Professional demeanor and positive attitude
• Team-oriented and supportive
• Self-starter and customer-service oriented
• Thrives in a fast-paced environment with deadlines
• Knowledge of equipment is an asset; Point of Rental knowledge is a plus

Responsibilities

• Handle daily front counter and customer service duties professionally
• Rent and sell equipment to existing and new customers, build relationships
• Process new rental contracts daily per SOPs
• Identify customer needs and respond to market conditions
• Develop relationships to be a reliable contact for inquiries
• Maintain on-site inventories with strong inventory control
• Coordinate with Area Manager on rental equipment and service/repair
• Deliver and pick up equipment at customer locations
• Represent Falcon Rentals professionally at all times
• Perform other duties as required

Skills

Customer service

Communication

Teamwork

Self-motivation

Fast-paced environment

Equipment knowledge

Computer literacy

Safety compliance

Education

Grade 12 or equivalent

Tools

Point of Rental knowledge

Job description

Build your Career at Falcon Equipment Rentals

We are seeking a motivated, customer-focused individual to join our professional team as a Rental Coordinator at our Slave Lake branch. Previous experience in the rental industry or equipment coordination is considered a strong asset , as we are looking for someone who can bring industry knowledge anda strong commitment to delivering exceptional customer service to the role.

Why Work with Us?

• Competitive pay
• Great employee benefits
• Excellent growth and advancement opportunities
  
• Guaranteed hours and home every night
• Collaborative team environment with dedicated employees
• Industry-leading equipment and a continued commitment to excellent customer service
  

Duties and Responsibilities:

• Daily front counter and customer service duties; communicate professionally & effectively
• Rent and sell equipment and related items to an existing customer base as well as generate new customers by following up on leads, sales calls, networking, and relationship building
• Process new rental contracts daily as per standard operating procedures
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Develop relationships to become a reliable contact for customer inquiries
• Maintain and document on-site inventories; strong commitment to inventory control required
• Coordinate with the Area Manager on all rental equipment and service/repair issues to the rental fleet
• Delivery and pick up of equipment to customers at their location
• Represent Falcon Rentals in a professional manner at all times
• Other duties and responsibilities as required

Qualifications and Requirements:

• Minimum of two years’ experience in the customer service/retail industry, preferably in the rental industry
• Minimum of grade 12 or equivalent
• Ability to follow verbal directions as well as written company and safety procedures
• Demonstrates a professional demeanor and positive attitude
• Can work together with a team and provide each other support
• Self-starter, very customer service oriented
• Thrives in a fast-paced environment with strict deadlines
• Knowledge of equipment is a definite asset
• Comfortable with computers; knowledge of Point of Rental is an asset
• Safety requirements: First Aid, TDG, H2S would be an asset

Falcon Equipment Rentals is an Alberta owned equipment rental company with 5 locations seeking to add qualified and ambitious professionals to our team. If you are looking for the benefits of a smaller team/business environment but with growth potential and advancement, we have something for you to consider.

We believe in treating each other with respect and working as a team to get things done right. Thanks to this focus on teamwork and collaboration, we have created an atmosphere that is fun, supportive, and full of energy.

Compensation negotiable and dependent on experience.

Although we appreciate all who apply, only those selected for an interview will be contacted.

On-call support across all locations Toll-free: 1-833-832-5266