Sales and Rental Associate

Stephensons Rental Services Inc.; Aurora; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages and bonus

Paid time off

Health, dental and vision care

Life insurance and RRSP matching

Uniform and PPE allowance

Discounted gym membership

Training and career development

Job summary

Stephenson’s Rental Services is seeking a Sales and Rental Associate to help customers, sell products, take orders, and resolve issues. You will listen, respond quickly, and ensure every customer has a positive experience.

The role requires 2 years in customer service, a High School Diploma, a valid G license, ability to lift 50 lbs, and proficiency with Microsoft Office. Join a safety‑driven team serving Alberta, Ontario, and Quebec.

Qualifications

• 2 years of experience in customer service and/or direct customer sales.
• High School Diploma or equivalent.
• Valid G Class Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Excellent customer service and interpersonal communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide customer service and convert to sales by transferring product knowledge to customers.
• Probe for needs and match customer needs with Stephenson’s rental products and solutions.
• Seek sales opportunities on a consistent basis.
• Ensure every customer is treated in a fair and consistent manner and resolve issues as they arise.
• Drive in-store merchandising initiatives including pricing and inventory control.
• Follow all procedures related to the delivery and pick-up of products for customers.
• Maintain all inventory control documents to preserve the Rental Management system integrity.
• Assist in fleet management to ensure adequate inventory levels.
• With the Manager, monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Participate in and ensure daily duties and responsibilities are complete.
• Work with the yard team to ensure rentals are staged and return inventories are correct.
• Manage branch email inbox.

Skills

Customer service

Interpersonal communication

Technical aptitude

Microsoft Office

Education

High School Diploma or equivalent

Tools

G Class Driver's License

Job description

Job Description

Posted Tuesday, August 11, 2026 at 4:00 AM

Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands‑on and team‑focused individuals who thrive in a fast‑paced environment to join our family for the existing vacancy described below.

How you’ll contribute

TheSales and Rental Associate is all about helping customers – whether that’s selling products, taking orders, or resolving issues. It’s important to really listen, respond quickly, and show you care. We want every customer to have a good experience so we do our best to understand what they need and make sure they feel looked after. Responsibilities include:

• Provide customer service and convert to sales by transferring product knowledge to customers. This includes explaining features and benefits, safe operating techniques, and promoting related accessories/products.
• Probe for needs and match customer needs with Stephenson’s rental products and solutions.
• Seek sales opportunities on a consistent basis.
• Ensure every customer is treated in a fair and consistent manner and resolve issues as they arise.
• Drive in‑store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
• Follow all procedures related to the delivery and pick‑up of products for customers.
• Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
• Assist in fleet management to ensure adequate inventory levels to meet customer needs.
• With the Manager, monitor disputes, monthly billing, over‑due accounts, invoicing, etc.
• Participate in and ensure daily duties and responsibilities are complete.
• Work with the yard team to ensure rentals are correctly staged and that return equipment inventories are correct.
• Manage branch email inbox.
• Other duties as assigned.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co‑workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

• 2 years of experience in customer service and/or direct customer sales.
• High School Diploma or equivalent.
• Valid G Class Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Excellent customer service and interpersonal communication skills.
• Technical aptitude and ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight‑knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.