Rental Administration Clerk

Enercare Inc.; Tecumseh; On-site; CAD 43,000 - 53,000; Full time

Job summary

Enercare Inc. in Tecumseh, ON is seeking a Rental Administration Clerk to manage day-to-day asset retirements related to rental water heaters. You will process removal and buyout requests, adjust and reconcile rental billing, and support internal/external inquiries.

The role requires strong organizational, communication, and multitasking abilities, with a customer-focused approach. 37.5 hours/week, Monday to Friday, in a unionized environment under UNIFOR Local 975.

Qualifications

• Experience with Service Titan, Clarify, and Excel is an asset.
• Must be flexible to handle different customer scenarios and daily functions.
• Ability to work independently with minimal supervision.
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to interface with internal and external contacts by telephone, letter, or in person.
• Must be capable of working under pressure in a fast-paced environment.
• Grade 12 completion.
• Post-secondary education is preferred.

Responsibilities

• Process water heater removal and buyout requests accurately and timely.
• Calculate and adjust rental billing for removals and buyouts and correct discrepancies.
• Reconcile discrepancies in a timely manner.
• Assist with internal and external rental-related inquiries by phone, in person, or otherwise.
• Support billing and rental inquiries from back office billing and call centre partners on demand.
• Provide reporting and data analysis to management as requested.
• Act as a central point of contact for internal and external customers.
• Undertake special projects and assignments as assigned.

Skills

Flexibility

Independent work

Organizational skills

Communication skills

Pressure handling

Education

Grade 12 completion

Post-secondary education preferred

Tools

Service Titan

Clarify

Excel

Job description

Job Title: Rental Administration Clerk

Reporting To: Manager

Location: Tecumseh, ON

Site: Enercare Syles

Rate of pay: $26.49 per hour - As per collective agreement

File number: 3702

Hours of Work: 37.5 hours per week - Monday to Friday, 8 AM - 4:30 PM

This position applies to UNIFOR Local 975.

The primary responsibility of this role is the day-to-day completion of all asset retirements related to rental water heaters.

Responsibilities:

• Ensure the processing of Water Heater removal and buyout requests for customers is entered accurately and in a timely fashion
• Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
• Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing, as required
• Reconcile any discrepancies on time
• Assist with all internal and external rental-related enquiries received by telephone, in person, or by any other means as required
• Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customers’ accounts on demand
• Provide support to call centre and various other groups to help resolve rental-related issues on demand
• Place outbound calls to customers in an effort to understand and resolve billing-related issues as required
• Assist with filing of documents and other ad hoc clerical duties
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Achieve defined productivity and performance measures consistently
• Undertake special projects and assignments as assigned
• Ability to provide reporting and data analysis as requested by management
• Other duties as assigned by management

Qualifications:

• Experience with Service Titan, Clarify, and Excel is an asset
• Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
• Ability to work independently with minimal supervision.
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to effectively interface with all internal and external contacts by telephone, letter, or in person.
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure-filled team environment
• Grade 12 completion
• Post-secondary education is preferred
• Ability to work independently with minimal supervision.