Rental Administration Clerk

Enercare Inc.; Markham; On-site; CAD 36,000 - 39,000; Part time

Job summary

Enercare Inc. in Markham is hiring a Rental Administration Clerk for a 4-month contract to oversee day-to-day asset retirement related to rental water heaters. You will process removal and buyout requests, adjust billing, and handle inquiries from customers and internal partners.

The role requires flexibility, excellent communication, and strong organizational skills to manage billing and reporting tasks. Join Enercare’s Direct Billed Operations team in a busy, customer-facing environment.

Qualifications

• Experience with GERS, Clarify, and Excel.
• Flexible to handle different customer scenarios and daily functions.
• Ability to work independently with minimal supervision.
• Prioritize workload independently with strong organizational skills.
• Proven communication skills to interface with internal and external contracts by phone, letter, or in person.
• Able to work under pressure in a fast-paced, multi-product environment.
• Grade 12 completion; post-secondary education preferred.

Responsibilities

• Process Water Heater removal and buyout requests accurately and timely.
• Calculate and adjust rental billing for removals and buyouts when delays occur.
• Reconcile district allowance reports and resolve discrepancies promptly.
• Assist internal and external Rental inquiries by phone or in person.
• Support billing and rental inquiries from back-office and call centre partners.
• Provide central contact point for internal and external customers.
• Achieve defined productivity and performance measures.
• Assist with special projects and reporting/data analysis as requested.

Skills

Communication skills

Independent work

Organizational skills

Prioritization

Customer service

Education

Grade 12 completion

Post secondary education preferred

Tools

GERS

Clarify

Excel

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. Job Title: Rental Administration Clerk – 4-months contract Department: Direct Billed Operations Location: Markham File Number: 3721 Rate of Pay: $26.49 - Range 2 as per Collective Agreement Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m. The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters. Responsibilities

• Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion
• Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
• Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required
• Reconcile district allowance report and deal with any discrepancies in a timely manner
• Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required
• Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand
• Provide support to call centre and various other groups to help resolve rental related issues on demand
• Place outbound calls to customers in an effort to understand and resolve billing related issues as required
• Assist with filing of documents and other ad hoc clerical duties
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Achieve defined productivity and performance measures on a consistent basis
• Undertake special projects and assignments as assigned
• Ability to provide reporting and data analysis as requested by management
• Other duties as assigned by management

Qualifications

• Experience with GERS, Clarify, and Excel
• Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
• Ability to work independently with minimal supervision.
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Grade 12 completion
• Post Secondary education is preferred
• Ability to work independently with minimal supervision.

This position applies to UNIFOR Local 975. Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.