District Administration Clerk

Enercare Inc.; Canada; On-site; CAD 45,000 - 55,000; Full time

Job summary

Enercare Inc. is seeking an administrator to process contracts, reconcile invoices, and coordinate field service work in a fast-paced Commercial Services unit. You will issue and update appointments, create SFDC records, and support sales and field teams while providing excellent customer follow-up.

The role requires a Grade 12 education and proficiency with ClickSchedule, GERS, Clarify, Salesforce, and billing systems. Working hours are 35 per week, Monday to Friday, at our North York location.

Qualifications

• Customer-focused with strong interpersonal skills and the ability to manage inquiries.
• Experience using ClickSchedule, GERS, Clarify, Salesforce and billing systems.
• Ability to balance multiple tasks and meet monthly deadlines.
• Grade 12 education is required.

Responsibilities

• Process sales and rental contracts and reconcile invoices.
• Issue, update and create field work in Click Software.
• Coordinate field service work and customer appointments.
• Create customer accounts in SFDC and booking opportunities.
• Serve as central communication point for field and sales staff.
• Handle escalations and address billing issues with the Billing Dept.
• Follow up with customers on incomplete field work.

Skills

Customer focus

Interpersonal skills

Ability to work under pressure

Fast-paced team environment

Organizational skills

Financial analysis (variances)

Communication with customers

Education

Grade 12 education

Tools

ClickSchedule

GERS

Clarify

Sales Force

Billing Systems

Microsoft Access & MS Office

Job description

30 High Meadow Pl, North York, ON M9L 2Z5, Canada

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Reporting To: Manager, Administration
Department: Commercial Services
Location: High Meadow
File Number:3622
Rate of Pay: $26.49 - As per Collective Agreement
Hours: 35 hours per week - Monday - Friday 7:30 a.m. to 3:00 p.m.

Job Summary:

The primary focus of this role is to process all paperwork while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.

Key Responsibilities:

• Processing of sales and rental contracts
• Reconciliation of sales, rentals and field invoices
• Processing field service work
• Correction of field errors
• Processing of Commercial Protection Plan contracts
• Processing of Commercial Preventative Maintenance contracts
• Issue, update and create field work in Click Software
• Assist field staff on-call listings as required
• Coordination of back ordered product with customer appointments
• Create and schedule calls with customers for maintenance services
• Create customer accounts in SFDC
• Create/Booking opportunities in SFDC
• Central communication point for field staff/sales staff
• Handle escalations as necessary
• Work with Billing Dept to address/correct customer billing issues
• Answer customers inbound calls
• Follow up with customers on incomplete field work
• All other duties as assigned

Qualifications:

• Customer focused with excellent interpersonal skills
• Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
• Ability to concurrently use various computer information packages in conjunctionwith telephone
• Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
• Capable of working well under pressure and understanding business processes
• Ability to work in a fast-paced, pressure filled, team environment
• Strong organizational skills
• Capable of doing financial analysis to rectify variances
• Grade 12 education

This position applies to Unifor Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

30 High Meadow Pl, North York, ON M9L 2Z5, Canada