Renewal Coordinator

Internetwork Expert; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary and annual pay

Comprehensive health and dental plans

Mental health and wellness support

Hybrid work model for eligible roles

Paid vacation and personal days

Professional development opportunities

Education funding

Collaborative culture

Perks and discounts

Dress for Your Day flexibility

Job summary

Blackline Safety is seeking a Renewal Coordinator to manage renewal lifecycle for existing customers, partnering with customers, distributors, and internal teams to ensure seamless renewal execution.

You will maintain data accuracy, identify renewal risks, produce quotations, and support process improvement while contributing to retention and revenue objectives.

Qualifications

• 1 year or more experience in inside sales or a client-focused role with customer support duties.
• Secondary education or equivalent certification in a business-related field is an asset.
• Experience with corporate CRM, CPQ and ERP applications, preferably NetSuite.
• Experience with customizable products and with small to mid size revenue account management.
• Proficient with MS Excel and data management tools.
• Strong problem-solving, organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage assigned service renewals throughout the renewal lifecycle.
• Create and maintain renewal opportunities, quotations, and customer records.
• Collaborate with customers, distributors, and internal stakeholders to support renewal success.
• Monitor renewal activity and prioritize work using company systems and reporting tools.
• Maintain accurate customer, contract, and renewal information.
• Respond to and coordinate renewal-related inquiries and requests.
• Monitor incoming emails and execute relevant emails in a timely manner.
• Generate and review reports to support renewal planning and forecasting.
• Investigate, resolve, and elevate customer, process, and system issues as required.
• Support the implementation and continuous improvement of processes, systems, and operational practices.
• Contribute to customer retention, operational efficiency, and team objectives.
• Perform other duties as required.

Skills

Customer support

Account management

Data entry

MS Excel

Communication skills

Organizational skills

Education

Secondary education or equivalent in business

Tools

NetSuite

CRM

CPQ

ERP

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Renewal Coordinator is responsible for managing the renewal lifecycle for existing customers to support retention and recurring revenue objectives. This role partners with customers, distributors, and internal teams to ensure seamless renewal execution, maintain accurate customer and contract data, identify and mitigate renewal risks, and deliver a positive customer experience.

Key Responsibilities

• Manage assigned service renewals throughout the renewal lifecycle.
• Create and maintain renewal opportunities, quotations, and customer records.
• Collaborate with customers, distributors, and internal stakeholders to support renewal success.
• Monitor renewal activity and prioritize work using company systems and reporting tools.
• Maintain accurate customer, contract, and renewal information.
• Respond to and coordinate renewal-related inquiries and requests.
• Monitor incoming emails and execute relevant emails in a timely manner
• Generate and review reports to support renewal planning and forecasting.
• Investigate, resolve, and elevate customer, process, and system issues as required.
• Support the implementation and continuous improvement of processes, systems, and operational practices.
• Contribute to customer retention, operational efficiency, and team objectives.
• Perform other duties as required.

About You

• Minimum 1 year experience in an inside sales or a client-focused role with direct responsibility for customer support, account management, data entry and order processing.
• Secondary education or equivalent certification in a business-related field is an asset.
• Experience working within a corporate CRM, CPQ and ERP application, preferably NetSuite.
• Experience with working with customizable products.
• Experience with small to mid size revenue account management.
• Functional experience with data management tools e.g., MS Excel.
• Proven ability to apply appropriate problem-solving techniques.
• Excellent organizational skills with strong attention to detail and ability to manage multiple priorities effectively.
• Proven ability to work independently with minimal supervision.
• Skilled in prioritizing tasks, troubleshooting issues, and maintaining productivity.
• Clear communication, both written and verbal with strong interpersonal skills.

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewardsofferings are designed to supportthe diverse needs of our global workforce and vary based onemployment type and location.They mayinclude:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access to perks and discounts
• A flexible ‘DressforYour Day’ environment

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, pleasecontact us [e-mail]. We are committed to ensuring an accessible and equitable experience for all candidates.

UnauthorizedRecruitmentCommunicationAlert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communication that are not from a Blackline Safety email address.