Order Management Representative

Francisco Partners; Calgary; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Education funding

Professional development

Vacation

Job summary

Blackline Safety in Calgary, Alberta is seeking an Order Management Representative to handle orders from entry to delivery, ensuring accuracy and efficiency in a fast-paced tech environment. You will coordinate with Regional Sales, Client Success, Production & Shipping, and Distributors, provide timely information to customers, and strive to meet service levels while identifying process improvements.

The role requires a high school diploma and at least one year in customer service or order

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in customer service, order processing, sales support, or related field.
• Strong attention to detail and ability to work in a fast-paced environment.
• Experience with a CRM system (NetSuite is a plus).

Responsibilities

• Process a high volume of product orders accurately according to standards.
• Coordinate with Regional Sales, Client Success, Production & Shipping, Distributors and Customers.
• Provide information to customers via email and phone in a proactive, professional manner.
• Meet customer care goals and service levels.
• Identify areas for improvement and work with leaders to implement solutions.
• Handle shipping disputes and rush orders.
• Escalate discrepancies and propose improvements.
• Process payments and collaborate with finance on invoicing.

Skills

Attention to detail

Communication skills

CRM experience

Team player

Multitasking

Education

High school diploma or equivalent

Tools

NetSuite

Job description

Overview

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Order Management Representative is responsible for processing and managing customer orders accurately and efficiently from entry to delivery. This role ensures a smooth order lifecycle by coordinating with internal departments and providing excellent customer service.

Responsibilities

• Process high volume of product sales orders accurately according to standards.
• While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
• Be an example of professionalism and high standards.
• Meet customer care goals and service levels for an exceptional customer experience.
• Identify areas of improvement and work with leaders to develop solutions and implement change.
• Handle shipping disputes and rush orders.
• Escalate customer discrepancies and provide suggestions on areas of improvement.
• Process credit card payments.
• Collaborate with finance regarding invoicing and credit disputes.

About You

• High school diploma or equivalent required.
• Minimum 1 year experience in customer service, order processing, sales support, or a related field.
• Strong attention to detail and ability to work in a fast-paced environment.
• You have experience with a CRM system (NetSuite considered an asset)
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
• You enjoy customer service and supporting a dynamic team of sales professionals.
• Effectively assist in the accurate and timely processing of product and service orders.
• You have sound mathematical skills to validate orders and assist our partners with their order inquires.
• You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.
• You are organized, detail-oriented and can multi-task in a fast-paced environment.
• You are a team player who offers solutions and ideas to continually improve the business.
• You consider yourself highly collaborative and are proactive in your approach to customer issues.
• You are outgoing, courteous, ambitious, and present a professional demeanor.
• You are a go-getter with a positive attitude, wanting to make a difference within your team.

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewardsofferings are designed to supportthe diverse needs of our global workforce and vary based onemployment type and location.They mayinclude:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access toperksand discounts
• Aflexible ‘DressforYour Day’ environment

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Join Us

If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.