Client Implementation Coordinator

Blackline Safety; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Hybrid work model

Paid vacation

Job summary

Blackline Safety is seeking a Client Implementation Coordinator to be the primary contact for new clients and major account changes. You will gather requirements, configure customized online accounts, and deliver comprehensive training on hardware, software, and data analytics to help clients fully leverage Blackline's products.

In this role you will manage deployments, oversee project lifecycles, design client-specific account structures, and lead engaging training sessions for diverse

Qualifications

• Strong communication and relationship-building with stakeholders at all levels.
• Proven project coordination experience or willingness to learn.
• Highly organized with the ability to manage 50+ clients and projects.
• Tech-savvy; quick to learn Blackline's products and tools.
• Detail-oriented with accurate execution of tasks.

Responsibilities

• Manage multiple deployments simultaneously with on-time delivery.
• Oversee full project lifecycle from initiation to execution.
• Design custom account structures tailored to client needs.
• Lead training sessions for end-users and executives, in person and online.
• Stay up to date with Blackline's offerings and best practices.
• Proactively manage client expectations and provide strategic recommendations.
• Identify and implement process improvements for efficiency.
• Support field trials and new product rollouts with clear communication.
• Share insights with internal teams to drive continuous improvement.

Skills

Communication skills

Project coordination

Tech savviness

Detail orientation

Organization & multitasking

Tools

Microsoft Suite

CRM systems

ERP systems

Project management tools

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Implementation Coordinator serves as the primary contact for new Blackline clients and those undergoing major account changes, ensuring smooth and successful implementations. They understand client needs by gathering requirements for successful deployments and providing effective change management support. They lead the setup of customized online account structures, ensuring optimal configurations for each client. They provide comprehensive training on hardware, software, and data analytics to help clients fully leverage Blackline's products and services. They build strong, lasting relationships with clients from day one, setting the stage for ongoing success and collaboration.

Key Responsibilities

• Manage multiple deployment simultaneously, ensuring on-time delivery and scope adherence.
• Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise.
• Design custom account structures tailored to client needs, optimizing usage, growth, and transparency.
• Lead engaging training sessions for both end-users and executives, in‑person and online.
• Stay up to date with Blackline's offerings, becoming an expert on products and best implementation practices.
• Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery.
• Continuously seek process improvements to drive efficiency and enhance effectiveness.
• Support field trials and new products rollouts, working with teams to ensure clear communication and smooth transitions.
• Share key insights and learnings with internal teams to drive continuous improvement.
  

About You

• Additional language skills are considered an asset.
• Strong communication skills, able to engage and build rapport with stakeholders at all levels.
• Project coordination experience, or entry‑level candidates eager to learn also considered.
• Superior organizational skills, able to manage 50+ clients and projects simultaneously, adjusting priorities as needed.
• Tech savvy and able to quickly learn Blackline's product offerings.
• Detail‑oriented and accurate, ensuring high quality execution of all tasks.
• Proficient in Microsoft Suite, CRM & ERP systems, and project management tools.
• Ability to travel as needed.

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewardsofferings are designed to supportthe diverse needs of our global workforce and vary based onemployment type and location.They mayinclude:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Education funding
• A collaborative, inclusive, and mission‑driven culture
• Exclusive access toperksand discounts

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, pleasecontact us [e-mail]. We are committed to ensuring an accessible and equitable experience for all candidates.