Remote Technical Support Specialist: Escalations & QA

Bilinguallink; Timmins; Remote; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Remote-first

Flexible PTO

RRSP match

Stock options

Benefits package

Fullscript discounts

Job summary

Fullscript is seeking a Technical Support Specialist to bridge customer-facing teams and Engineering. You will validate and reproduce customer-reported issues, document them clearly, and help prioritize defects based on impact.

You will work closely with Engineering to improve product quality over time, not just resolve individual tickets. The role emphasizes deep technical investigation, precise documentation, and effective cross-team communication, with remote-first flexibility across Canada

Qualifications

• 1–3 years in technical support or related roles.
• Strong understanding of data, code concepts, integrations or web tech.
• Clear communication for technical and non-technical users.

Responsibilities

• Escalation intake, reproduction & validation of issues.
• Create clear escalation docs with reproduction steps and logs.
• Assess impact to users and business to aid triage.
• Partner with Engineering during triage with context and questions.
• Provide updates and actionable workarounds to teams.

Skills

Technical support

APIs

Documentation

Communication

Troubleshooting

Tools

Linear

GitLab

Job description

Fullscript is seeking a Technical Support Specialist to bridge customer-facing teams and Engineering. You will validate and reproduce customer-reported issues, document them clearly, and help prioritize defects based on impact.

You will work closely with Engineering to improve product quality over time, not just resolve individual tickets. The role emphasizes deep technical investigation, precise documentation, and effective cross-team communication, with remote-first flexibility across Canada