Remote Customer Support Specialist – Build Trust

Bilinguallink; Hamilton; Remote; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Remote-first flexibility

Flexible PTO

RRSP match and stock options

Wellness benefits package

Fullscript discounts

Job summary

Fullscript is seeking a Customer Support Specialist with a strong customer service background to deliver top-notch experiences across phone, email, and live chat. You will troubleshoot and explain product features, helping customers find solutions that fit their needs.

Join a remote-first environment with flexible scheduling and opportunities to grow your skills, while supporting customers across North America. The role emphasizes empathy, problem solving, and teamwork to delight users.

Qualifications

• Experience in customer service across Hospitality, Retail, or Bar/Restaurant
• Strong verbal and written communication skills
• Detail-oriented with strong empathy
• Ability to multi-task across platforms
• Interest in learning new tech tools

Responsibilities

• Engage with customers via phone, email, and live chat
• Troubleshoot issues and explain product features to meet customer needs
• Resolve complex inquiries using support tools and product knowledge
• Build relationships through open communication
• Collaborate with the team to devise strategies to delight customers
• Coordinate with the team to ensure coverage during business hours
• Identify trends in issues and report them to your supervisor
• Be a champion of the brand and uphold customer satisfaction

Skills

Customer service

Multi-channel support

Verbal and written communication

Tech-savvy

Tools

Gladly

CRM tools

Job description

Fullscript is seeking a Customer Support Specialist with a strong customer service background to deliver top-notch experiences across phone, email, and live chat. You will troubleshoot and explain product features, helping customers find solutions that fit their needs.

Join a remote-first environment with flexible scheduling and opportunities to grow your skills, while supporting customers across North America. The role emphasizes empathy, problem solving, and teamwork to delight users.