Remote Technical Support Engineer: Escalations & QA

Bilinguallink; Quebec; Remote; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Remote-first

RRSP match

Stock options

Benefits package

Fullscript discounts

Learning & growth opportunities

Job summary

Fullscript is a health technology company offering a remote-first work model with preferred locations in Ottawa, Toronto, Kelowna, or Calgary. The Technical Support Specialist role focuses on validating, reproducing, and documenting customer-reported issues for Engineering, aiming to improve product quality and prevent recurrence.

The position values clear communication, robust documentation, and strong technical understanding, with 1–3 years of relevant experience and the ability to work across

Qualifications

• 1–3 years of experience in technical support, CX operations, incident management, QA support, or related role.
• Strong technical understanding with exposure to data, code concepts, integrations, APIs, or web technologies.
• Excellent communication skills for technical and non-technical users.
• Ability to work cross-functionally with CX, Product, and Engineering teams.

Responsibilities

• Handle escalation intake, reproduction and validation of issues.
• Create clear escalation docs with reproduction steps, expected vs. actual behavior, and artifacts.
• Partner with Engineering during triage and provide context and follow-up information.
• Communicate updates to CX teams and translate technical details into actionable guidance.
• Validate fixes in production and document outcomes to prevent recurrence.

Skills

Technical support

APIs & web tech

Communication

Cross-functional collaboration

Detail-oriented

Problem solving

Job description

Fullscript is a health technology company offering a remote-first work model with preferred locations in Ottawa, Toronto, Kelowna, or Calgary. The Technical Support Specialist role focuses on validating, reproducing, and documenting customer-reported issues for Engineering, aiming to improve product quality and prevent recurrence.

The position values clear communication, robust documentation, and strong technical understanding, with 1–3 years of relevant experience and the ability to work across